When I attempt to import a 1099, I'm getting an error with the reCAPTCHA service. The error is: ERROR for site owner: Invalid site key.
I have attempted to call the support phone number several times, but they have not been able to assist.
You'll need to sign in or create an account to connect with an expert.
Some financial institutions don't have their documents ready yet to import. If you have verified that yours is ready to import, and are receiving an error, there are a couple of things you can try.
If you can download your 1099 as a PDF, and are using TurboTax Online, you can import your PDF into your return (screenshot). Choose 'Sales Section Totals' .
Or, here's How to Enter a Summary in Lieu of Individual Transactions.
Entering your 1099 manually is an option if your transactions are not too numerous.
Appreciate the response. I'm using the desktop version, so there's no option to import. When I use the online version and pull from both Ally and Marcus, the 1099's import in with no issues. The issue lies directly with the desktop version.
As for entering transactions by hand, I have far too many entries on my 1099-B's to enter by hand. Given the lackluster support, I'm likely just going to switch products for a different vendor.
I have the same reCAPTCHA issue using TTax Premier trying to download Vanguard Brokerage tax docs. The docs are available on Vanguard and should now be available for download based TTax stated download availability date.
It would be helpful to learn if TTax support agrees there is a problem and if they know of a workaround or fix in progress. Thanks.
I am having the same issue attempting to download from Fundrise (the institution has published that the documents are available for download).
Also seeing it with Morgan Stanley Wealth Management. Clearly this isn't an issue with all these institutions but with the TT infrastructure or desktop client?
There is a duplicate thread on this topic:
https://ttlc.intuit.com/community/taxes/discussion/recaptcha-error-on-import/00/3425291
Suggest using that thread going forward as it has more content..
Latest update (01.30.2025) stated TTax is working toward on a fix.
Turning off VPN allowed the downloads to proceed. Sigh.
And, I am using the Intuit / Norton VPN. They should already know about this. Sigh
I turned off my EERO WiFi router Ad blocking option per suggestions in the other thread and was then able to download Vanguard 1099 forms without issue (I'm using TTax Premier on a Windows 10 desktop).
I am having this same issue; I tried importing from several different brokerages, with the same problem across the board. I am using Win10, no VPN, Google Chrome as default browser everything running on latest version. I use standard Windows Security, also with the latest updates. I do not have any other issues with internet or captchas on any other site, except when trying to import in TT Desktop. WTF?!??? Intuit needs to fix this ASAP!!!!!!!!
p.S.: I did have my router set to AdGuard DNS, but switching that setting to auto-DNS did not make any difference, so that cannot be the underlying issue. My router/modem is a Zyxel C3510XZ, in case that matters (which I highly doubt).
If you're still having Import issues, since everyone's computer configurations are different, here's how to Contact TurboTax Support and let a tech into your computer. Not everyone is having a problem importing.
As one user above suggested, open TurboTax Online, import your transactions, then transfer your file to TurboTax Desktop. Here's instructions on How to Transfer from TurboTax Online to TurboTax Desktop.
If you have a new computer (with a new name) another user suggested setting up a new Windows account and using TurboTax in that account.
Here's more on Troubleshooting TurboTax Desktop Issues and from Microsoft, How to Switch Out of 'S' Mode for Windows 11.
@mbsmith33
@MarilynG1 , thank you for your suggestions, but I don't think they fully address the issue.
Mutiple users on this thread did work with TT Tech Support to no avail. This is clearly a bug that affects many users. And TT Tech Support does not have "the" answer. After discussing the issue with TT Support, these users were still unable to use the desktop TT as advertised.
Also, the suggestion to download the forms into Online TT and then copy to Desktop TT is disingenuous. From what I see you can only transfer the complete TT Tax file from online to desktop. There does not seem to be a way to then copy the downloaded 1099 information from the downloaded [formerly online] TT file to the existing desktop TT file. If there is a way to move the downloaded forms from one .tax2024 file to another, please let us know. Otherwise, your suggestion only works if the first thing you do is to use Online TT to import the data, then download the tax2024 file to the desktop, and then continue on the desktop to enter all of the other required information. For most of us, we already have a robust desktop tax2024 file with a large volume of information already entered before we attempt to import 1099 forms. If we cannot transfer that imported data to the existing desktop tax 2024 TT file, we would be forced to re-enter all the work we had already done on the desktop. That is not a reasonable solution, in my opinion.
And finally, I am not sure how using a new computer, with a new name, and a new Microsoft account is a reasonable workaround for a clear bug in desktop TT software.
I believe TT has some work to do to make this function work.
@mbsmith33
Users have reported being able to enter just a bit of personal info in TTO, import their financial data, then transfer into a TTD return, although I have not personally tried this. If the transfer were to over-write anything, it might be only your name and address. Obviously, save a copy of the current TTD file before attempting this.
The net out is, that since the Import function works for the majority of users, it is not a programming error. The actuality is that the IRS does not need all of your financial transactions individually entered into your tax return. Did you have a Gain/Loss and was is ST or LT? They have a copy of all your 1099's, so they can contact you if they need to on any individual transaction.
Total your 1099-Div's'/Int's from the same institution and make one entry in TurboTax for these. Using the Summary Method to report 1099-B transactions does not mean you'll need to mail anything; it depends on what type of transactions you have.
As far as the 'new computer, new account' suggestion, that has worked for some having issues with TurboTax, as they re-installed/used TurboTax in the new account. Sometimes all we have are 'workarounds' for some folks having issues, where others are not.
I called TurboTax support yesterday and we fooled around with it a bit, deleted browsing history and cookies, all to no avail. The 1st level guy on the phone hadn't heard of the problem, and his 2nd level contact had no ideas (other than the clear history stuff).
So I looked around a bit harder and found a reddit post that said installing all the latest MS updates (to Windows 11) fixed the problem. I hadn't done an update in a couple weeks, so needed to anyway. So I installed KB5051987 Cumulative Update for W11 V 24H2 and KB5049622 Cumulative Update for .NET Framework 3.5 and 4.8.1 for W11 V 24H2.
Tried the 1099 download again, and it worked. So that's 2 success cases; maybe it'll work for you!
Still have questions?
Questions are answered within a few hours on average.
Post a Question*Must create login to post
Ask questions and learn more about your taxes and finances.
abe B
New Member
gracecountry1776
New Member
scsiguru
Returning Member
trberkovich
Level 3
garylife
New Member