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Level 2

Question

Recaptcha error on import

Forum|Forum|1 year ago
January 19, 2025
121 replies
711 views

Import won’t work on Win 11 desktop version. Recaptcha tries to open, but it has “Error:For site owner…” message with no check box. Does this with multiple financial institutions.

DoninGA

Level 15

Very doubtful if any of the TurboTax import partners are ready with the 2024 financial forms. Those are usually available starting in mid-February.

JkwilsonAuthor

Level 2

At least two of my banks are.

bobwilson1

Level 2

Same issue. Tried with two different institutions, both of whom have forms available for download / import. This is an issue with Turbotax. They have a problem with their ReCaptcha API key.

Please continue to post here and call the support line, as they will not fix unless people continue to complain.

paulschrier

Level 2

I am having the same problem when I try to import mutual fund 1099-R from Vanguard: ERROR for site owner: Invalid site key with ReCaptcha dialog with no checkbox.

fw53

Level 2

If you are using a vpn try turning it off and then try your download. Worked for me today!

edelery

Level 2

Turning off VPN solved the import problem for me.

sunshineInTheRain

Level 3

Same issue here, when trying to import from my Marcus and Ally bank. The tax forms are ready and I triple checked.

mesquitebean

Level 15

@ Jkwilson @ sunshineInTheRain @ paulschrier @ bobwilson1

As DoninGA mentioned above, 1099-B's and "composite" forms containing such are likely not available yet, but some people have 1099-INT/DIV/R available.

As for the ReCaptcha issue, the following may not help any, but it's easy to try. Those using Windows desktop version, are you signed into your Intuit Account inside the TurboTax program interface while you're trying to import? If you aren't, then see if signing in makes a difference. Go to the top menu bar of the desktop program interface, and in the upper left corner click on FILE, and in the dropdown menu click on "Sign In". Then see if that made any difference with the ReCaptcha issue when you try to import.

sunshineInTheRain

Level 3

I logged in with my intuit account, and the same error remains 🥲

JkwilsonAuthor

Level 2

Seems the latest update resolved it. I was able to import the data for the accounts that are ready.

dariusz65

Level 2

I'm on the latest release and I'm still getting the error when importing Vanguard 1099s.

jpl1942

Level 2

Same - latest version, logged into Intuit, 1099 is available on Vanguard, but getting this message:

ERROR for site owner: Invalid site key

pesweet54

Level 2

I have the same problem with importing tax data from Vanguard on my Mac - Sequoia V15.3

galandy

Level 2

Same issue using macOS version.

WestonVerdi

Level 2

Same issue here, Vanguard 1099R, 1099 Consolidated forms

Cjeverett

Level 2

I have cleared cookies, restarted my laptop, signed in, still getting error message when I try to import tax documents from Vanguard.

dcuttriss

Level 2

Same here. So frustrating. I want a refund TurboTax. Your technical support is terrible.

othertwiz

Level 2

I have the same error. Even after signing on to Intuit

millerte53

Level 2

I can't import 1099s from Ally or Vanguard. I keep getting the same ReCAPTCHA error as other folks.

I assume this is a TT issue since folks are having the problem with multiple financial institutions.
TT Support: PLEASE FIX!

gdirst

Level 2

Exact same issue with me, receive "ERROR for site owner: Invalid site key" when attempting to import both Vanguard Brokerage and Ally tax information.