your experts

[Timothyc916]

dod I ready that you can do our taxes?

[HollyP]

Yes, that is correct! Click here to learn more. 

[isik]

Hi I would like to work with an expert for 2019 tax return. I havent filed taxes for that year and I have a  lot to get in refunds. Could I retain someone to work on this? Thanks.

[isik]

@HollyP  Any chance I could retain someone to do my 2019 taxes so i can get a refund? Any help would be much appreciated. Thank you.

[xmasbaby0]

@isik No.   The "Live" experts are only available to prepare 2021 returns.   They do not prepare past year returns.   If you are not able to prepare it yourself seek local paid tax help for a 2019 return.

If you want to use software to prepare your 2019 return:

Online preparation and e-filing for 2018 and 2019 and 2020 is permanently closed.

To file a return for a prior tax year

 If you need to prepare a return for 2018, 2019 or 2020 you can purchase and download desktop software to do it, then print, sign,  and mail the return(s)

https://turbotax.intuit.com/personal-taxes/past-years-products/

You may also want to explore purchasing the software from various retailers such as Amazon, Costco, Best Buy, Walmart, Sam’s, etc.

Remember to prepare your state return as well—if you live in a state that has a state income tax.

https://ttlc.intuit.com/community/state-taxes/help/how-do-i-contact-my-state-department-of-revenue/0... 

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

Note:  The desktop software you need to prepare the prior year return must be installed/downloaded to a full PC or Mac.  It cannot be used on a mobile device.

[VolvoGirl]

No not for prior years.  You would have to go to a local tax place or CPA.   You can try to do 2019 yourself.

To do a prior year return you have to buy the Desktop program here,
https://turbotax.intuit.com/personal-taxes/past-years-products
You will need a full Windows or Mac to install it on.

If you want to file for free you can fill out the forms by hand. Here are some basic forms…..

Here is the IRS 2019 Form 1040
https://www.irs.gov/pub/irs-prior/f1040--2019.pdf

or if you want bigger type use 1040SR for Seniors,
https://www.irs.gov/pub/irs-prior/f1040s--2019.pdf

And 2019 Instructions
https://www.irs.gov/pub/irs-prior/i1040gi--2019.pdf

2019 Tax and EIC Tables
https://www.irs.gov/pub/irs-prior/i1040tt--2019.pdf

Sch 1 : https://www.irs.gov/pub/irs-prior/f1040s1--2019.pdf
Sch 2 : https://www.irs.gov/pub/irs-prior/f1040s2--2019.pdf
Sch 3 : https://www.irs.gov/pub/irs-prior/f1040s3--2019.pdf

You have to print and mail prior year returns. When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS received the return. Don’t forget state.

Important! Mail Federal and State in separate envelopes and mail each year in separate envelopes.

[isik]

Thank you so much @VolvoGirl and @xmasbaby0 

Do you think it is even worth doing? Can I still get a federal refund for 2019 now that it is after 3 years?

[xmasbaby0]

@isik You have until mid-April if 2023 to file a 2019 tax return and still receive a refund.   You have three years from a tax filing deadline to receive a refund.

[isik]

@xmasbaby0 Oh my God. Thank you so much. You gave me great news. I appreciate it!!

[thorsak]

Please READ THE DETAILED REPORT OF THE ABOVE - I'm TRYING TO GET A HELP FROM A HUMAN BEING ...ARE THERE ANY LIVE HUMAN BEINGS?

OCTOBER 9, 2022
Thanks for your Email-advice following my phone conversation of today (talked to 'NELSON'), CASE# [phone number removed] requesting AN URGENT HELP to resolve the following issue:

'FAILED UPDATES:  FAILED TO INSTALL UPDATE MICROSOFT INSTALLER ERROR 1603, FATAL ERROR DURING INSTALLATION'.

UNFORTUNATELY, your Email advice does NOT include any SPECIFIC STEPS to resolve this FATAL ERROR 1603 related to 'PROGRAM UPDATES', and I'm therefore including a detailed description of this event below.

This report of the FATAL ERROR of TurboTax Software has been submitted on October 7_2022 while trying to carry out the 'PROGRAM UPDATES' as requested by the TurboTax after entering all data into the Income Tax Return stating:

'I HAVE COMPLETED filling out the Return and was following the TurboTax instruction to DOWNLOAD & INSTALL the PROGRAM UPDATES as requested while preparing for the Return final review after its completion.  IN VIEW OF THIS FATAL ERROR OF the TurboTax Software,  AN IMMEDIATE RESPONSE BY TurboTax 2021/Intuit SUPPORT STAFF IS URGENTLY REQUESTED DUE TO DEADLINE OF FILING THE INCOME TAX RETURN 2021 EXTENSION by OCTOBER 17, 2022 AS REQUIRED BY IRS.'

DETAILED SUMMARY OF EVENT:
Software used:  TurboTax - Home & Business, Tax Year 2021;  PC installed to:  Intel Pentium D CPU 3.20 GHz 3.20 (2 Core) using WINDOWS 10-Home, Version 20H2 (OS Build [removed])

Description of steps taken before & after the FATAL ERROR occurred:

- was in process of downloading & installing the 'PROGRAM UPDATES' but received the following error:
'FAILED UPDATES:  FAILED TO INSTALL UPDATE MICROSOFT INSTALLER ERROR 1603, FATAL ERROR DURING INSTALLATION'.

- have then clicked the 'CHECK FOR SOLUTION' as advised by the Software and tried out ALL SUGGESTIONS INCLUDING trying to download the Software Updates from the TurboTax2021 Website, however: could NOT find any GUIDELINES how to download & install the SPECIFIC-REQUIRED 'PROGRAM UPDATES', and FURTHERMORE - NONE of the SUGGESTIONS OFFERED ANY HELP ...!!!

IN VIEW OF ALL THESE UNEXPECTED AND SERIOUS FATAL ISSUES, I consider this matter as FATAL FAILURE of the Software REQUIRING AN IMMEDIATE EMERGENCY RESPONSE OF TurboTax/Intuit SUPPORT STAFF due to DEADLINE for FILING the INCOME TAX RETURN 2021 EXTENSION on OCTOBER 17, 2022 AS REQUIRED BY IRS.

PRESENT STATUS OF THIS EVENT:

The TAX RETURN HAS BEEN COMPLETED AND STALLED/PREVENTED FROM FILING & SENDING TO IRS ONLY DUE TO THIS FATAL ERROR of the TurboTax Software when trying to download & install the Software 'PROGRAM UPDATES' which is NOT ALLOWING TO FILE MY TAX RETURN.

- after downloading & installing the TurboTax 2021 Individual - R.35 Instructions, File 'w_perrelsuperpatch'  from TurboTax Community Website, I've received the following message:  'TurboTax 2021 Setup completed successfully. Superpatch applied. Product Superpatch has been applied successfully. Please relaunch TurboTax 2021'.

HOWEVER, after TURNING OFF the Windows Firewall and relaunching the TurboTax 2021 USING 'Run as Administrator', I've been shocked to receive the SAME SOFTWARE REQUEST - 'Let's install the latest Updates. These Updates include the latest changes and other important info. It will take approximately 1 minute - NOTE: this is UNTRUE - this might have taken 5-7 MINUTES AT LEAST ...!  After clicking the request 'Update TurboTax 2021' (AGAIN !!!), I have received AGAIN (!!!) the SAME FATAL ERROR: 'FAILED UPDATES:  FAILED TO INSTALL UPDATE MICROSOFT INSTALLER ERROR 1603, FATAL ERROR DURING INSTALLATION' - COMPLETELY IGNORING PREVIOUSLY DISPLAYED MESSAGE ...'TurboTax 2021 Setup completed successfully. Superpatch applied. Product Superpatch has been applied successfully. Please relaunch TurboTax 2021' - which is ABSOLUTELY RIDICULOUS (!!!) and indicating a fundamental bug/error ...!

- after selecting the 'Check for solution', the SAME screen stating 'FAILED UPDATES' was displayed, together with a note: 'Sorry, a solution to this issue was not found' - Released 9/23/2022'. I had reported this matter to TurboTax on October 7, 2022.

In order to resolve this serious and URGENT matter expeditiously - I SUGGEST TO PROCEED WITH a REMOTE ACCESS by the High-Level Technician.
PLEASE CONTACT ME ASAP ANYTIME AT:

Phone: [phone number removed] AND Email:  [email address removed]

YOUR IMMEDIATE ATTENTION TO THIS URGENT MATTER WOULD BE GREATLY APPRECIATED ...!
Tony (Drahomir) Horsak

[thorsak]

ATTN:  TurboTax SUPPORT - VERY URGENT, PLEASE!

Is there ANYONE from the TurboTax SUPPORT STAFF who could help me to resolve this serious matter ...?

I WOULD GREATLY APPRECIATE IF ANYONE COULD GIVE ME AN ADVICE AND INFO WHOM TO CONTACT TO OBTAIN ANY HELP FROM TurboTax SUPPORT STAFF TO RESOLVE THIS ISSUE WITH TurboTax 2021 SOFTWARE, PLEASE ...! FOR THE PAST ONE WEEK I'VE CONTACTED 3 TurboTax SPECIALISTS at [phone number removed], obtained 3 Case numbers but UNFORTUNATELY - SO FAR NONE of THEIR ADVICE HAS RESOLVED THIS SOFTWARE'S FATAL ISSUE of TurboTax 2021-Home & Business ...!

IS THERE ANYONE FROM the TurboTax MANAGEMENT STAFF WHO HAS ANY CONCERN ABOUT OFFERING AN EFFECTIVE HELP TO THEIR CUSTOMERS IN RESOLVING THIS SERIOUS ISSUE  WITH the TurboTax SOFTWARE, PLEASE ...?

IN ADVANCE - Many thanks for ANY EFFECTIVE HELP ...!

th

[xmasbaby0]

Yesterday was a holiday, so customer support was unavailable.   Try contacting support today during normal business hours from 5-5 Pacific time.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[thorsak]

Hi:

MANY THANKS for your response - so far you are the ONLY ONE who has offered a SPECIFIC advice & INFO in my 'emergency' situation ...!

For the PAST WEEK, I'm DAILY & DESPERATELY trying to find ANY EFFECTIVE and DIRECT CONTACT FROM the TurboTax 2021-Home & Business SUPPORT STAFF through the Website but I'm completely shocked to find out that there is NOT ANY SUCH SUPPORT PROVIDED by the TurboTax/Intuit which would SPECIFICALLY offer HELP WITH TurboTax 2021 SOFTWARE ISSUES like 'FATAL ERROR 1603' in the Software 'PROGRAM UPDATES' Section (!).

I have been a loyal customer of TurboTax/Intuit for OVER 20 years, living in State of Washington BUT I've never experienced before such a 'FATAL ERROR' of the TurboTax Software, and MAINLY - an ABSOLUTE LACK OF CUSTOMERS SUPPORT WITH the TurboTax Software problems ...! The so-called' Company's Support' is almost entirely concern ONLY about THEIR MARKETING OBJECTIVES of NEW PRODUCTS and IGNORING to PROVIDE an EFFECTIVE HELP & SERVICE TO THEIR PRESENT CUSTOMERS (!).

Below I'm enclosing a copy of my TODAY'S POSTING (October 11) in the Community TurboTax Website for your further info. Yesterday I have spent a whole hour on-the-phone [phone number removed], Case# [phone number removed] but UNFORTUNATELY - the intense efforts of the Specialist did NOT RESOLVE this 'FATAL ERROR 1603' in the Software 'PROGRAM UPDATES' SECTION  in the Software (!) - and she has advised me to call [phone number removed] again if necessary with my Case# and ask for further help which I'm going to do as soon as I finish & send this very urgent message to you ...however, I'm already loosing any hope to find an effective help so - I'd like to ask you urgently  for your following advice:

- because I'm now almost hopeless WHAT-TO-DO (?!?), will you please tell me if there is a Representative/Agent/Specialist of TurboTax/Intuit in State of Washington whom I could contact LOCALLY to help me with this SPECIFIC TurboTax 2021-Home & Business problem regarding 'FATAL ERROR 1603' in the Software 'PROGRAM UPDATES' SECTION ...? I'm a retired Programmer and I strongly suspect that this error is caused by a fault in the Software's 'PROGRAM UPDATES' SECTION which is constantly 'looping around' between 2 messages after running the 'PROGRAM UPDATES' Installer: 1 message is stating that the 'PROGRAM UPDATES' were successfully installed, and the other IGNORES it after relaunching (opening) the TurboTax Program - it insists and requests to run the 'PROGRAM UPDATES' event again (...and again!).

- will you please review my 2 postings above if you need further clarification of this matter BUT I believe this 'FATAL ERROR 1603' looks like a relatively simple fault involving a programming 'looping' error which is 'locked up', and the 2 messages are directly contradicting each other (1 of them is clearly FALSE) ...which does NOT MAKE ANY SENSE(!).

In view of this hassle, could you bring this matter of ELEVATED-EMERGENCY level and pass it to the attention of the appropriate Senior Management staff, because I urgently NEED AN ADVICE WHAT TO DO if this Software failure could not be successfully resolved by OCTOBER 17th which is the deadline for submitting my Tax Return Exemption as requested by IRS.

NOTE:  my Return is otherwise completed MANY DAYS AGO but it has been STALLED by this UNEXPECTED TurboTax Software failure from mailing it to IRS.

In advance - MANY THANKS FOR YOUR FURTHER HELP which would be greatly appreciated ...!

Tony H.

[xmasbaby0]

@thorsak We are other users---like you----here in the user forum.  We are not TurboTax employees.  We have no way to escalate your issue to anyone.   You have to use the contact information already given to you---which I will provide again---to contact customer support yourself.  Good luck.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

[thorsak]

Hello  xmasbaby0:

xmasbaby0

I'm WELL-AWARE that YOU are NOT and do NOT represent the TurboTax employees:  I'm ONLY sending this info to the Users like myself because the TurboTax employees (SPECIALISTS) UNFORTUNATELY do NOT RESPOND & PROVIDE ANY HELP AS IS THEIR RESPONSIBILITY, and UNFORTUNATELY - the links BELOW ARE COMPLETELY INEFFECTIVE in PROVIDING ANY SPECIFIC & EFFECTIVE HELP TO CUSTOMERS HAVING TECHNICAL ISSUES WITH TurboTax SOFTWARE ...!  And UNFORTUNATELY - I've used almost ALL-OF-THEM which has only resulted in a tremendous WASTE of my time  ...!  I strongly feel that the Intuit/Turbotax Company URGENTLY NEED to streamline their TurboTax Software Support to their customers NOT ONLY FOCUS ON THEIR MARKETING OBJECTIVES (!).

Otherwise - MANY THANKS for your reply and trying to help ...th