Why was my return rejected

[saramcfadden47]

Why was my taxes rejected

[Cindy0H · Accepted solution]

This is the problem:

The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records.

Here is our solution:

The IRS rejected your federal return because the IRS was unable to confirm your identity based on your AGI from last year. This number has to match what the IRS has in their database exactly, so returns get rejected for this reason from time to time. 

To e-file again, you need to enter a different number to get it to match the IRS database. 

If you didn't file last year or you filed late (after the October deadline), try entering 0 for your AGI. 

If the IRS continues to reject you, we recommend that you print and mail your taxes in. 

If you used TurboTax Online, just sign back in then follow the step-by-step instructions on how to change your AGI. If you used the TurboTax CD/Download, open your return in TurboTax and go to the File tab. Select the Continue button until you reach a screen titled "Review Your Federal Filing Choices". From there, select the Edit button for "You have provided your identifying information for e-filing". Once you've changed your AGI, continue on to re-file your return and you'll be all set.

[kevinmitchellkc816]

I followed every form to the tee way am I getting rejected for the third time.

[Starr_mgil]

It tells me there is something wrong with kids name or social security number 

[JamesG1]

A reject code says that either the name or the Social Security number of a dependent listed does not match IRS records.  Please check your entries and check to see what information is on the Social Security cards for the dependents.

If you feel the reject code is in error, please contact your local Social Security Administration to verify the information in their database concerning your dependent and have corrections made if needed.

See also here and here.

[Anthony Eastridge]

Howdo i fix it

[DMarkM1]

First step is to find the problem. Have you verified first by checking social security cards for you, spouse and dependents to verify names and numbers input into TurboTax are an exact match.  Next, check with the social security administration to ensure birthdates are correct in their records and match the TurboTax entries.  If you find an error there, you can correct in TurboTax and then refile. If everything matches but still rejects then you should print and mail your returns.

[Mkfindlay1]

Re: Why was my return rejected

[LeonardS]

Did you receive an error code or message detailing why your return was rejected?  If you did post the reason on this thread for assistance in resolving your issue.

[GsAdams408]

How can I find the 5 digit pi for my husband, he cant remember it?

[GsAdams408]

how do I fix it

[DavidD66]

According to the IRS:

You may use our Get an IP PIN online tool to retrieve your current IP PIN. We require you to register and verify your identity in order to use the tool. This process is essential to protect your personal and tax information. Please refer to “Step 2: What You Need”, before using the online tool. Follow the prompts to retrieve your IP PIN.

If you previously created an online account and obtained an IP PIN, access Get an IP PIN and log in to your account with your username and password. You may be required to verify your identity again due to our increased account security. Follow the prompts to retrieve your IP PIN.

For more information, go to: https://www.irs.gov/identity-theft-fraud-scams/retrieve-your-ip-pin

[macuser_22]

You cannot.  The IRS has stopped issuing 5 digit pins.  Now they only use the last years AGI,

https://www.irs.gov/individuals/electronic-filing-pin-request

[Hoseasaez]

I have a new cell number and I had updated. Also have a new address. Is that why it got rejected?

[JotikaT2]

It depends.

Your return may be getting rejected from E-filing for another reason.  

Log back into your return.  You will a button that says Fix My return.  

Once you select that button, the program will walk you through the steps or ask for the information needed to fix your return.  

Please see the attached for additional information. 

How to fix a rejected return