First step is to find the problem. Have you verified first by checking social security cards for you, spouse and dependents to verify names and numbers input into TurboTax are an exact match. Next, check with the social security administration to ensure birthdates are correct in their records and match the TurboTax entries. If you find an error there, you can correct in TurboTax and then refile. If everything matches but still rejects then you should print and mail your returns.
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