Why am I'm being charged for TurboTax Live Premium ($209) when I didn't use any Live services?

[joelg8r]

Just had the same experience.  I had to pay for this service although I always DIY.  Have never used the extra services. This year was extra dubious!  Totally unaware that you are getting scammed until you have finished and ready to file!  Been using Turbotax for many years.  They have shamelessly devolved into opportunist preditors now, it appears!  After happily using them for over a decade... I am now currently researching alternatives for future filings. Anyone know a more upfront, honest way to file online??  

[peters96]

Same issue here. Nowhere on the website during checkout did it say TurboTax Live nor did it mention this when starting my file. I only noticed when I received the invoice. Sent an email to customer service for a partial refund and was denied. I had a feeling I should of used another service this year! Never again 

[JCinKC]

I just had the same experience - stupid me paid and only realized when I saw the receipt.  To add insult to injury, I was charged for "live" on two states too.... this feels very dubious.   I take the blame as I should have paid better attention but this will be my last year with TurboTax, after 20+ years.

[hughcook]

Onboard with others. Would be prepared to file class action lawsuit. These sneaky and unjustified charges are malicous and unjustifiable.