Whoops! We hit a snag loading your data. Please try again.

[Lady2cu]

I'm having EXACTLY the same issue.  Frustrated that I can't digitally download after buying it.  Should I go buy a disc then deal with Best Buy separately?

[AkinaLO]

You may need to update your software. Here's an article to help you with a manual update.

Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

You can also contact TurboTax support for assistance.

What is the TurboTax phone number?

[erikamezal123]

So each time I contacted support they told me to refresh my pages etc. It was all WRONG. I had to go back and re file my taxes. There might be an error somewhere on your return. For me it was the specific amount I made last year. I ended up filing thru credit Karma. They were way easier to work with and I didn't have any issues. This year I came back and filed thru turbo tax and had no issues. It might be that some of your numbers might be off and that's why it's saying we've got a snah

[erikamezal123]

That's incorrect. I refreshed and cleared everything multiple times

[erikamezal123]

@Lady2cu i had to re start my filing process. I had an incorrect amount for the $ i made the previous year. It had nothing to do with updating or re freshing. I would go back and take a closer look and make sure all the numbers add up. Turbo tax has been a **bleep** show for me the last couple of years

[StephenT99]

I gave up after 4 days, between BestBuy and Intuit 1st level chat support and phone merry-go-round I couldn't get any resolution. BestBuy said I couldn't get a credit because it's a digital download. Intuit says they gave me a wrong license code for the digital download. Intuit had me screen share, BestBuy's email, key etc and trying to get it to work on the Intuit site.  I then did what I never have done in my life, I disputed the charge with my credit card company against BestBuy and my Bank has given me a permanent credit and has ruled in my favor.  I'm frustrated with both companies in how this was handled, I had support having try all sorts of things and have to keep repeating my issue. The issue is simple, Intuit and BestBuy need a bridge to work together if BestBuy is handing out bad license codes on Intuits behalf.. yes I said behalf... both are on my #### list. I'm now downloading a competitor who is cheaper and recommended, "TaxAct". I don't come back after stuff like this and I was a loyal customer for years.   

[Buster9]

Are use the free program, so no credit card needed and I’m getting the same reply ‘oopps... we hit a snag...’

[EbonyL122824]

@Buster9 You may have to log out of the program, clear your cache and cookies, and log back in. Please see the TurboTax FAQ here for instructions on clearing your cache. See here for instructions on clearing your cookies. You may also try using another browser or using the phone app here if the above does not work. If none of these resolve the issue, contact customer support here for further assistance.

[becky2020]

Having the same problem, this time with a license code provided by TurboTax support because their online software has a bug that no one can help me with. I, too, have already tried the browser refresh, clearing cache and cookies, different browser, and different device. (So help me, that appears to be the only thing TurboTax Support can ever suggest.) 

I've also tried setting my mailing and billing addresses, and that is also not working.

[ReneeM7122]

You may need to update your software. Here's an article to help you with a manual update.

Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

@becky2020

[Jda67]

No, I'm still getting same error 

[CarissaM]

If you have cleared your cookies and cache, updated your browser, and still receiving the same error, please click here to contact customer support. 

[EldridgeP]

Greetings and I'm a product specialist with Turbo Tax.  After reading all your posts and working with a customer on this issue.  I've compared her account information with that in our system and there were some incongruities.  Just as the previous poster said changing an address or modifying a past years income show that the registration process is comparing current account information with that of past years.   The possibilities of where the problem lies are quite endless between the user and Intuit's data systems.  Therefore, my suggestion would be to not just clear and start over your return, but create a new Intuit account with a new unique user ID and you can still use your current e-mail address and resubmit the information on the return.   You will always have access to your prior years return if you maintain the log-in credentials of your current account.  This should solve the problem.  I hope this helps.

[becky2020]

While that might get the download working, it defeats the purpose for me. Part of the reason I am still trying to use TurboTax is that it carries over my information from year to year, including hard to replicate information like carryover losses. If I'm going to have to recreate all of that from scratch with a new account, then I might as well not use TurboTax.

As a side note, I've reported three different bugs to TurboTax this season (including this one), and none of them have been addressed. I've never had a more frustrating experience with customer support at any other company. It's a circular conversation in which I repeatedly get pointed to articles that don't have anything to do with my problem. (I assume they do this so that the support reps can consider the issue "closed" and that if they don't do this then it hurts their metrics.) When I point out that the article in question does not solve the issue I have, I get asked to clear my cache/cookies and restart the computer. When that doesn't work, I get pointed to another article that doesn't have anything to do with my problem. 

I would pay more money to get a version of the software that actually works the way they promise it does. 

[mtmenconi]

If you purchased Turbotax from Amazon you need to use the download link in the email you received from Turbotax.