Greetings and I'm a product specialist with Turbo Tax. After reading all your posts and working with a customer on this issue. I've compared her account information with that in our system and there were some incongruities. Just as the previous poster said changing an address or modifying a past years income show that the registration process is comparing current account information with that of past years. The possibilities of where the problem lies are quite endless between the user and Intuit's data systems. Therefore, my suggestion would be to not just clear and start over your return, but create a new Intuit account with a new unique user ID and you can still use your current e-mail address and resubmit the information on the return. You will always have access to your prior years return if you maintain the log-in credentials of your current account. This should solve the problem. I hope this helps.
