I gave up after 4 days, between BestBuy and Intuit 1st level chat support and phone merry-go-round I couldn't get any resolution. BestBuy said I couldn't get a credit because it's a digital download. Intuit says they gave me a wrong license code for the digital download. Intuit had me screen share, BestBuy's email, key etc and trying to get it to work on the Intuit site. I then did what I never have done in my life, I disputed the charge with my credit card company against BestBuy and my Bank has given me a permanent credit and has ruled in my favor. I'm frustrated with both companies in how this was handled, I had support having try all sorts of things and have to keep repeating my issue. The issue is simple, Intuit and BestBuy need a bridge to work together if BestBuy is handing out bad license codes on Intuits behalf.. yes I said behalf... both are on my #### list. I'm now downloading a competitor who is cheaper and recommended, "TaxAct". I don't come back after stuff like this and I was a loyal customer for years.
