@ jolenejones wrote:
The website says to select my product, but I’ve already purchased my product. I purchased it at Costco and I have a code and it tells me to go to this website that you also directed me to, but there’s no drop-down to select a pre- purchased product only options to purchase a product. Therefore your instructions do not work.
I got mine from Costco, too.
I know that product page is confusing. You should be seeing images of a lot of TurboTax product covers. It means to select (not purchase) the product that you have already purchased in order to get the installation file. i.e., "select" it for download. It's strictly a product download page. Click on the image for your particular product (not a dropdown menu).
You don't have to purchase anything there, but you have to select the proper product edition. As you'll see as you proceed after selecting the same proper product edition that you purchased at Costco, then on the next screen choose Windows or Mac download. Then you download the installation file. When you launch the downloaded installation file to install the software, one of the screens will ultimately ask for the license code during activation near the end of installation.
NOTE: The Addendum I mentioned above was a "just in case" scenario in case a user had mistakenly prepared an Online return then tried to pay for it using their desktop license, which happens occasionally to some people. I realize it does NOT apply in your case. So please just disregard that part of my earlier comments since it does not pertain to you.
