Where do I enter my license code on this God forsaken website? The jacket state to go to install turbo tax but there is nowhere to enter anything...

[VolvoGirl]

Sorry you ended up in the Online version by mistake and had to pay for Online.  Did you get the Desktop program installed and activated on your computer?   Do you need help installing the Desktop program? How to get started with the Desktop program, install and activate it
https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbo...

Yes you can switch to the Desktop program.   How to switch…….
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

Or just start new returns in the Desktop program.   You did 2023 on your computer right?  You need to Transfer 2023 into 2024.  Were you able to transfer them to the Online version?  

[0077]

@VolvoGirl 

Thank you so much for the info!

We have used Turbo Tax forever so I have all previous years. My problem is, the laptop we usually use isn't compatible with Windows 11 and neither is our Chromebook. I'm borrowing our daughter's MacBook to try to fix this mess. Because if that, I can't leave anything on it. Should I download the Windows version so I can save it to a thumb drive, to remove it from her machine and be able to download it to our laptop once it's updated?

Or, what do you suggest?

[VolvoGirl]

What is your computer?  You don't need Windows 11, only Windows 10.  If you use a Mac you have to download the Mac program.   When you get a Windows you can install on you just download the windows version from your Online account.   Have you already downloaded it and installed it on her Mac?    

You can install the Desktop program on 5 computers and both Windows or Mac.   When I log into my Account and go to Products & Billing all your years are listed. If you click on Licenses and Downloads at the top is…..
Need a download or a download for a different operating system (Windows or Mac)? Where you can enter your license code. 

[mullaneygmail]

When the software downloaded it DIDN'T ask for the code.

[DoninGA]

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@mullaneygmail wrote:

When the software downloaded it DIDN'T ask for the code.

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See this TurboTax support FAQ for entering the license code when installing the TurboTax desktop software on your personal computer - https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-...