@jolenejones
ADDENDUM:
If the above doesn't explain your situation, then here's another possibility that happens to some users. Did you mistakenly prepare a return on the Online TurboTax website by mistake instead of using your desktop software you purchased a license for? If so, you cannot use the license code to pay for an Online return. If that's your situation, we can tell you how to switch to the desktop product you purchased.
