@licensecode You are using the TurboTax online web-based editions. You are not using the TurboTax software that you purchased, should have downloaded and installed the downloaded software on your personal computer. During the installation process you are asked to provide the license code.
See this TurboTax support FAQ for installing the TurboTax desktop editions with the license code - https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-...
