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Tax Year Prior to 2020: I want to talk to a HUMAN

I called irs about my refund they said that turbo tax has it since april want to know why 

Tax Year Prior to 2020: I want to talk to a HUMAN


@Charles771 wrote:

I called irs about my refund they said that turbo tax has it since april want to know why 


TurboTax does not receive any kind of tax refund, federal or state.


If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.


For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/


Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request


Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228

Tax Year Prior to 2020: I want to talk to a HUMAN

I have to download 2020 TurboTax and it keeps saying the code is not valid?

 

Tax Year Prior to 2020: I want to talk to a HUMAN

You might have more than 1 account.  Use this TurboTax account recovery website to get a list of user ID's for an email address run the tool against any email addresses you may have used https://myturbotax.intuit.com/account-recovery  

 

If you need to download your program…..

https://ttlc.intuit.com/questions/1901289-download-your-turbotax-software-purchase  

 

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

 

If you are an Advantage subscriber sign onto your Advantage account to download

https://accounts-tax.intuit.com/turbotaxadvantage

 

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation if you need more assistance...

What is the TurboTax phone number? (intuit.com)

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Tax Year Prior to 2020: I want to talk to a HUMAN

I need help, When i did the return i was suppose to get back $4262
They only gave me back $2928.70
Please review my refund statement and tell what happened and if there is any recourse thank you!

Richard Crouse 

Tax Year Prior to 2020: I want to talk to a HUMAN

Only YOU  can review your own return since you used a DIY program.  

 

If the IRS reduced your refund they will mail you a letter.  Check IRS Where's my refund to see what they sent you.

https://www.irs.gov/refunds/

 

The 2 most common reasons this year is you entered the wrong amount on line 30 for the Recovery Rebate Credit (3rd Stimulus payment) or line 28 for the Child Tax Credit.  Those lines are just if you didn't already get the full amount or qualify for more.  The IRS knows what they already sent you.  

 

A lot of people answered the questions wrong and tried to claim the credits again.  Double check your bank statements and Check your IRS account to see when and what they sent you (check both spouse's accounts if married)

Your Online Account | Internal Revenue Service

 

If the IRS thinks they sent it to you but you didn't get it request a trace for a missing third Stimulus payment

https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p...Your Online Account | Internal Revenue Service

 

 

 

 

 

More details and assistance on why your refund may have been lower than expected has been provided by clicking here

 

 

 

You should have received a letter from the IRS telling you why your refund amount was changed. The two most common reasons so far this season are:

  1. You did not enter that you received the stimulus payment in TurboTax, so your return said you were getting the money back, but the IRS caught it and said, no, you already received it.
    • If you look at line 30 of your 1040 and it shows an amount there, and you already received the $1,400 per person last year when they sent out the stimulus payments, this is likely the reason.
  2. You did not report the full amount of your Advanced Payments for the Child Tax Credit that you already received.  Again, the IRS will catch this and make the changes to your return. 
    • This you can see on line 28.  The amount on that line if you receive the Advance Payments should be one half of what you were eligible for.  If you had 2 kids under 6, you would have been eligible for $7,200 so the correct number would be $3,600 on line 28 if you received Advance Payments.  If it shows $7,200, then you did not enter your advance payments which is why the IRS changed your return. 

You should look for a letter from the IRS and if you do not have one or do not receive one, you would need to call the IRS at 800-829-1040 as no one else would have the answer as to why your refund was reduced. 

Tax Year Prior to 2020: I want to talk to a HUMAN

@ArrikHenry10 - please look at line 30 of Form 1040? what is there?  if you received the 3rd stimulus payment this line should be zero.  since the adjustment is close to $1400 (less the interest penalties), I wouldn't be surprised if this was the issue.

CWDATX
New Member

Tax Year Prior to 2020: I want to talk to a HUMAN

Almost 2 hours working through their scam phone loop and it's literally impossible to get a human on the phone. I think the feds need to be notified of this blatent con.

cjrauh
New Member

Tax Year Prior to 2020: I want to talk to a HUMAN

I need to file an amended return for 2019 because of college tuition grant.  I can't access my 2019 Turbo Tax to complete an amended return.

 

Tax Year Prior to 2020: I want to talk to a HUMAN

@cjrauh - can you explain more about why you think an amendment is required? it may not be.

 

how much is the grant in question that you received? what kind of grant was it?

what were your college qualified expenses for 2019 (Form 1098-T Box 1 plus any other qualified expenses).

what was in Box 5 of that same form? 

Tax Year Prior to 2020: I want to talk to a HUMAN

Why am I being asked to complete all this personal info?  It is the same as all my prior year Turbotax files.

Tax Year Prior to 2020: I want to talk to a HUMAN

@larryhardesty If you are not in the exact same account with the same user ID then your previous information did not transfer to the new 2022 return.   You have to use exactly the same account and user ID to transfer 2021 in to 2022.

 

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

 

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

 

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

 

 

 

How to transfer last year’s return? https://ttlc.intuit.com/questions/1900883

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
rlm52736
Returning Member

Tax Year Prior to 2020: I want to talk to a HUMAN

Is the 2022 version of the USA turbo tax software complete or are some portions or forms missing until later?

Tax Year Prior to 2020: I want to talk to a HUMAN


@rlm52736 wrote:

Is the 2022 version of the USA turbo tax software complete or are some portions or forms missing until later?


The IRS has not released many forms, schedules and instructions for tax year 2022 so the TurboTax program is not complete until the final IRS release.

Use this website for IRS forms availability in TurboTax - https://form-status.app.intuit.com/tax-forms-availability/formsavailability?albRedirect=true&product...

Tax Year Prior to 2020: I want to talk to a HUMAN


@rlm52736 wrote:

Is the 2022 version of the USA turbo tax software complete or are some portions or forms missing until later?


Some portions are missing, for example, the asset depreciation calculations.

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