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xmasbaby0
Level 15

I want to talk to a HUMAN

@Dreadlockwo  

 

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Wallheimer78
New Member

I want to talk to a HUMAN

Back in march i filed my federal tax return i have not recieved my card  i need a jew card sent to me at my new address

DoninGA
Level 15

I want to talk to a HUMAN


@Wallheimer78 wrote:

Back in march i filed my federal tax return i have not recieved my card  i need a jew card sent to me at my new address


If you have any questions or need assistance with your Turbo Visa Debit Card, visit TurboDebitCard.com or call  toll-free at (888) 285-4169.

aumacklori
New Member

I want to talk to a HUMAN

I need taxes for 2018

aumacklori
New Member

I want to talk to a HUMAN

I need a copy of my taxes from 2018 what do I have to do 

mesquitebean
Level 15

I want to talk to a HUMAN


@aumacklori wrote:

I need a copy of my taxes from 2018 what do I have to do 


This answer assumes your 2018 return was prepared in Online TurboTax.  Any return prepared in desktop software will not be in an online account.

 

Also see the 2 methods and video here first:

FAQ:  How do I access my prior year return?

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

 

Log in and click on the Documents tab in the left menu column, and then a dropdown list of years should appear.  Choose the year 2018, and then way off to the right of the screen, you should see a link to download the PDF.    If that didn't work, here's another method:

 

Go to the Tax Home.  Scroll down the Tax Home page to the section "Your Tax Returns & Documents."  Expand that section and choose the tax year you want.   Then you can choose to "Download/print the PDF".

 

If you do all that, but there's no evidence of prior returns in the section "Your Tax Returns & Documents", then you likely have multiple accounts and signed into the wrong one.    Many people end up with multiple accounts.

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

 

To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first if you can still access it.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number you can still access and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

 

One of the methods above should find a copy of your actual 2018 return PDF if it was prepared in Online TurboTax and if you are in the correct account.

 

It's also possible to download a free 2018 tax return transcript at the IRS website below if you qualify to open an IRS account.  Otherwise you can order one through the IRS website to come by postal mail in 5-10 days.

https://www.irs.gov/individuals/get-transcript

 

 A copy of the actual return from the IRS costs $43 and takes several weeks.

Susan lyon
New Member

I want to talk to a HUMAN

I need to talk to someone my taxes from 2019 filed on May 15 2020 were just refused. Help is needed

macuser_22
Level 15

I want to talk to a HUMAN


Answer removed - misread question.
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
VolvoGirl
Level 15

I want to talk to a HUMAN

@Susan lyon  What do you mean refused?  What was refused?  Your 2019 tax return or the refund?   Or your 2020 return.   You said you filed 2019 in May 2020 last year?  

pcm987
New Member

I want to talk to a HUMAN

WHY do I need to re-activate my 2020 Turbotax license now, when I initially did this in April 2021 to complete the Federal extension for my Form 1040?


Once the software is loaded on my computer, and I just updated the TT software earlier this afternoon, now I can't use the 2020 Turbotax?

DoninGA
Level 15

I want to talk to a HUMAN


@pcm987 wrote:

WHY do I need to re-activate my 2020 Turbotax license now, when I initially did this in April 2021 to complete the Federal extension for my Form 1040?


Once the software is loaded on my computer, and I just updated the TT software earlier this afternoon, now I can't use the 2020 Turbotax?


See if the solutions in this TurboTax support FAQ will help - https://ttlc.intuit.com/community/tax-topics/help/turbotax-2019-requests-license-activation-at-every...

mesquitebean
Level 15

I want to talk to a HUMAN


pcm987 wrote:

WHY do I need to re-activate my 2020 Turbotax license now, when I initially did this in April 2021 to complete the Federal extension for my Form 1040?


Here's one common reason that folks are sometimes asked to reactivate a license and a quick workaround.

 

Since the license is linked to your system configuration at installation, a reactivation request can often be due to a change in your system since you installed the software.   Commonly this is a USB drive or device that has changed since you installed TurboTax, such as insertion or removal of a thumb drive, other external drive, USB printer, etc.

 

If you have a USB drive/device plugged into a USB port at the same time you are launching TurboTax, then unplug (or turn off) the USB drive/device, and then try launching the TurboTax program again. See if that solves the problem.    Or try it the other way around. i.e., if you had a USB drive/device plugged in initially when you installed TurboTax originally, but don't now, then plug that USB drive/device back in and try.

It can work both ways depending on what the system config was like at initial activation.

 

That happened to me one day when I forgot I had a USB thumb drive plugged in.  TurboTax asked me to reactivate, but once I removed the thumb drive, TurboTax launched normally.

 

Another user reported it can also happen if one inserts one of those tiny SD memory cards after activation, or the other way around if there was one inserted at the time of initial activation.

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