Tax Year Prior to 2020: I want to talk to a HUMAN

[pbridges7]

for several years I have been using my daughter-in-law's BusinessTurboTax download, but this year, it got misplaced.  I need to buy an individual 2020-2021CD/Download Tax Software, please. She is [PII Removed]

[DoninGA]

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@pbridges7 wrote:

for several years I have been using my daughter-in-law's BusinessTurboTax download, but this year, it got misplaced.  I need to buy an individual 2020-2021CD/Download Tax Software, please. She is pbirdges7

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Go to the this TurboTax website to purchase one of the CD/Download personal editions - https://turbotax.intuit.com/personal-taxes/cd-download/

Go to this TurboTax website to purchase a CD/Download for the Business Edition which is only used for Partnership tax returns (Form 1065), C Corp tax returns (Form 1120), S Corp tax returns (Form 1120-S) or Multi-Members LLC tax returns, not personal tax returns (Form 1040) - https://turbotax.intuit.com/small-business-taxes/

[Ki61]

I don’t know if I filed my taxes correctly 

[DawnC]

Have you already filed them?   If so, it is too late to review or adjust them.   If you have not filed yet, you can still review and make changes.   Why do think there is a problem?   Can you provide some more details?     @Ki61

[mesquitebean]

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 @ Ki61

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Also, we can tell you how to download/print a copy to examine.  The method for printing a copy depends on whether you have already filed or not.   Are you using Online TurboTax?

[goheenjm]

I am trying desperately to locate info from my 2019 w2 so I can file my 2021 taxes. Please contact me as soon as possible. I went through turbo tax. thank you.

[DoninGA]

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@goheenjm wrote:

I am trying desperately to locate info from my 2019 w2 so I can file my 2021 taxes. Please contact me as soon as possible. I went through turbo tax. thank you.

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To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on View adjusted gross income (AGI)

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

For a fee of $43 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

[mesquitebean]

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@ goheenjm wrote:

I am trying desperately to locate info from my 2019 w2 so I can file my 2021 taxes. Please contact me as soon as possible. I went through turbo tax. thank you.

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If you followed the instructions DoninGA provided you in his first paragraph above, but when you went to the section "Your Tax Returns & Documents", if there was no evidence of the 2019 return in that account, then you likely have multiple accounts.

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first--if you can still access it.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number you can still access and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

[Tyherrera11]

You guys told me by getting the green dot card my STIMULUS would come faster its going on a month now and still no STIMULUS for my 600.00 And it was SUPPOSED to be free but you charged me 14 dollars anyway

[xmasbaby0]

@Tyherrera11 If you are getting your stimulus check as part of your tax refund you get it when the IRS issues your refund--not sooner.

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  “21 days”  is not a promise from TurboTax or the IRS.   Many refunds are taking longer during the pandemic.  The IRS is backlogged —-they are still trying to process millions of 2019 returns; they received millions of e-filed on the day they opened for 2020 returns, and now they are burdened with sending out another round of stimulus checks.   

Some delays are resulting from incorrect amounts that folks entered for stimulus checks they received.   Many people have been confused by the recovery rebate credit and completed it incorrectly.  The IRS may delay your refund while they cross-check to see what you received.  Some refunds are delayed because of the tax law changes that went into effect recently.   If your return has unemployment or the premium tax credit on it, that may be delaying it.

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 34of your 2020 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...

[sconti]

need to talk to human about software glitch

[sconti]

hello human -- i need to talk about software glitch

[sconti]

where do i find oral reply

[VolvoGirl]

@sconti   This is a public user forum.  Please ask a full question with details.

Or Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[sconti]

verbal reply -- where???