TurboTax will not accept any form of payment - no credit card, no deduct from refund

[lkglkg]

We are ready to e-file, and when we get to the point of paying the $19.95 fee, we can't get past it. We have tried both options:

-- Credit card, with several different credit cards. All are good. When Amex is rejected and we call to check with them to see why, they say there has been no approval request rejected, try again

-- Deduct from refund - but then it says that option is not available at the moment, try a credit card.

This is happening on Feb 20, 2020.

[CatinaT1 · Accepted solution]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

[zhen7445]

Turbo Tax customer service can't find my account or phone number when I tried to call them to ask why e-file won't accept any credit card. I ended up having to print the forms instead of e-file for its difficult to get through the automated system. I may need to switch to another tax company if this continues 

[Walker4]

I had this problem. Tried to e-file with $24.99 charge but Turbo Tax would not accept. Tried a different credit card didn't work. Contacted customer service no help.  Had to print off copies and filed manually. Oh well back to the stone age.

[hwolfla]

I am having this problem like many others today 5/29/2020.   I will not pay your charge of $39 since postage will be far less.  Like others, it may be time to look for another service for my taxes in 2020.

[islbelle]

I also had this problem where I had a credit card saved and it would not let me change it.  I finally logged into  https://accounts.intuit.com/index.html - and was able to change it there, so that when I paid for state return, it pre-populated it, and after I entered the security code on the card, the Continue button lit up.  That is where the credit card info is saved.  Using that URL, you can either create an account if you don't have one, or update your account info for Turbotax.  Hope this helps. 

[Khalagh]

Today is 9/24/20 and I am also having this issue.  I have tried paying on my computer with a credit card and also on my phone with apple pay and Turbo tax keeps saying there is an issue we could not load the data or check your connection.  I have a connection, credit cards are good and I just can't pay.  I have spoken to two different reps.  They said clear your cache memory - tried that still didn't work.  Maybe this is a way for them to push everyone to pay with their federal taxes, so they can charge us extra $40.  This is the last year I will use Turbo tax, it's better to go see an expert in person or go to H&R block. 

[MikeMcC1]

Brand new Windows 10 PC.  When I tried to buy a 2nd state or e-file a state -- a browser window would open to take your money, but when you click links or buttons in it nothing happens.

This worked for me. Your results may vary. 

Make sure you have Java installed. Google "Java download" and install it.

Close TurboTax. Reboot your PC

Change Display settings: Start > Settings > System > Display.  Change "Scale and layout" from 125% (Recommended) to 100%. 

[Victoria333]

Thank you so so so much.  I couldn't

find anything.  But your solution was on Point. God has a special place in Heaven for people like you who take their time to do this for people like me. I was so frustrated!! Seriously thank you from the bottom of my heart. I do taxes for my family.  😎😍😍

[MikeMcC1]

@Victoria333 , I'm so glad this worked for you, too!

[paquilino]

I'm having the same issue and this is the 2nd year in a row this has happened to me.  How has Intuit not fixed this obvious problem?  Last year I spoke to a customer service agent who didn't help at all.  I've matched my name, address, etc. exactly with my profile and tried all of the trouble shooting steps on here.  I even tried different cards.  Very disappointing from TurboTax.

[MikeMcC1]

There's one additional step after you change display settings to 100% -- close TurboTax and then restart.

[Kris0418]

I'm also encountering the same problem. I have tried several bank cards and credit cards with the same issue. I even installed Java/restarted the computer with no luck. I have sent an email to the Support Team, but no response. I'm at a loss for how to actually resolve this??

[Mingus33]

Here is the crazy work around that helped me update the credit card on my account:

• Instead of trying to update my Default Payment in my account, I clicked on the radio button for TurboTax Advantage.  
• Clicked on Edit on the credit card section
• I entered my husband's name and his Mastercard. Voila! Suddenly the Save button was available. With my own info, the Save button was inactivated.
• Then I merely changed his name to mine. BUT I didn't include my middle initial as it appears on my credit card. And the Save button was still activated.
• Then I changed his Mastercard to my Visa. And finally hit the Save button.
• My card was now updated for TurboTax Advantage.
• Then I returned to the Default Payment section.
• Did the same thing by inserting my name without the middle initial. Entered my new credit card info. And the Save button was activated. 
• The bottom line is that Turbo Tax suddenly refused to accept my name with the middle initial, even though that is exactly how it is stated on my credit card. I've been using my name with a middle initial for 13 years on my TurboTax account and it's always been on my credit card. What a ridiculous ordeal!

[diltsify]

2/1/22
Same issue, removing the middle initial from the CC name (even though it's on the CC) worked for me.