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Level 2

Question

TurboTax Home & Small Biz version 2022 - Error code "IND-201-02"

Forum|Forum|3 years ago
May 15, 2023
1 reply
0 views

Dear TurboTax Support,

I've tried to submit my 2022 Tax return (both Federal & State) 3 times and each time it got rejected and the error code/msg I'm receiving is "BankAccountDataCapturedTs' in AtSubmissionCreationGrp' in 'AdditionalFilerInformation' in the Return Header must have a value." Error code# IND-201.

I have reviewed the tax return multiple times, reviewed banking details, spoke to 4 different TurboTax customer support and problem remains the same. I even called IRS to inquire why is it getting rejected and they confirmed that they are not even seeing my file for them to reject it. It is clearly on TurboTax's end.

PLEASE open an URGENT defect ticket and help. It is impacting my submissions along with many others.

When I called customer service, they gave me a TurboTax case# [phone number removed].

Please HELP.

Thanks,

Abm

[phone number removed] cell

[email address removed]

TurboTax Home & Biz Windows

Community Manager

Community Manager

Try re-entering your name, as well as spouse's name (if applicable). Then re-enter the direct deposit information.

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Level 15

Make sure the program is up to date ... you may need to do a manual update. Or you can uninstall/reinstall the program and update it that way.

AbimAuthor

Level 2

Thanks for replying back... here are few things i did/tried:

- Updated the TT desktop version software (manually checked)

- Reviewed the file and made sure Name + Bank Account info are all accurate...checked it 3 times

- I also called IRS to see if they see it as an issue, and they confirmed, it never even hit their side; so, the issue is definitely on TT's end.

Have any of you experienced this error code?