You are the only person reporting this issue in this forum so it must have something to do with your settings on your own computer. Make sure you are working in an administrator account and that the taxfile & the program are on the same hard drive and not a separate storage medium like a back up drive. Also make sure your system has been set up the same as when you installed the program ... for instance if you had a headphone in the UBS port it must always be in the port.
