trouble entering license code

[chrisaroy]

This does NOT work.  The problem is that the Activation window comes up (eventually), but does not allow us to enter the license code.  

By the way, your support is very frustrating!  I have been trying for 2 days to get Turbo Tax to work.  

[TiffanyL]

If the FAQ link TurboTax 2019 and TurboTax 2020 requests license activation at every launch is not helping with the issue you are having, I would suggest using the link provided below to reach out to TurboTax customer service for support:

What is the TurboTax phone number?

[Ed2021]

I can enter my turbo tax license code 

[Ed2021]

I can't enter my turbo tax code.  What do I need to do?

[MichelleLO]

What specifically are you having trouble with?

Please see Activating TurboTax CD/Download software for assistance with inputting your license code. If your code is not working, please see this FAQ: My code doesn't work

If you continue to have issues please see the link below to contact one of our TurboTax representatives:

What is the TurboTax phone number?

@Ed2021

[jpl77]

TT window won't let me key in the license key!

The pointer or mouse cannot be moved or/and placed into the License code box to enter the key!

I re-installed it, removed the product, re-installed it, checked Windows 10 updates, etc.  more than 5 times and is is still acting the same.  TT wanted to run updates, and then entering license key to activate it!

This is the latest Windows 10 with i7 CPU and 16G HP PC. New from the last Christmas.

[DoninGA]

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@jpl77 wrote:

TT window won't let me key in the license key!

The pointer or mouse cannot be moved or/and placed into the License code box to enter the key!

I re-installed it, removed the product, re-installed it, checked Windows 10 updates, etc.  more than 5 times and is is still acting the same.  TT wanted to run updates, and then entering license key to activate it!

This is the latest Windows 10 with i7 CPU and 16G HP PC. New from the last Christmas.

---

Another user posted this fix.  See if it works for you -

• change your resolution to 800 x 600 (start>setting >system resolution. once it's been changed, your screen size will look very big. REMEMBER your initial resolution setting!
• launch TT and the activation screen should launch.  copy / paste in your activation code. you should get the 'all set' green check mark
• change your resolution back to what is was originally. 

[L2021B]

COULD NOT AGREE MORE. Very frustrating HOWEVER I found that if I leave the mouse pointer in the window for the license code and “blindly” and carefully type the license code (it doesn’t show the typing) then select the button on bottom right (activate , I believe) it does work. I did not find ANY of the TurboTax help to be any assistance 

[ALMAD]

The screen code is blank after installation. 

How can I enter the code when the box is blank?

[ALMAD]

How did you see the boxes?

The activation box for me is blank. no lines or whatsoever...

[KatrinaLO]

Please see this troubleshooting tip from our Champ DoninGA:

• change your resolution to 800 x 600 (start>setting >system resolution. once it's been changed, your screen size will look very big. REMEMBER your initial resolution setting!
• launch TT and the activation screen should launch.  copy / paste in your activation code. you should get the 'all set' green check mark
• change your resolution back to what is was originally.

See this for more information: Blank/Missing Activation Box

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number here. If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

[rosscoh1967]

trouble entering licence code and i am ontario canada 

code #:[REMOVED]

My email address is : [email address removed]

phone number : [phone number removed]

PLEASE I REALLY NEED HELP 

AS SOON AS POSSIBLE

[EbonyA]

What specific issues are you running into - are you receiving any error messages? @rosscoh1967.

[291989]

I can’t find my license  code. I tried searching the turbotax notification but it wasn’t on it.

[CarissaM]

@291989 If you need assistance with your license code, please click here to contact customer support..