Trouble Downloading State Return - Endless Loop in 2021

[PV]

Hello.  I cannot download the Illinois state tax return program for 2021.  Similar to questions in prior years, there is a loop and notes the program is up to date.  The fix in some of the discussions was for 2019 and doesn't seem to work.  Will an update be available for the 2021 year?  Thank you.

[AkinaLO]

Are you trying to redownload your state program in order to update it? If you are having trouble downloading your state program, please refer to the following article for assistance.

Troubleshoot TurboTax for Windows downloading issues - Intuit

If none of those steps work, we recommend contacting support for assistance over the phone.

What is the TurboTax phone number? - Intuit    

[mdeegooden]

I have had the same problem. I tried calling Turbo Tax and was on the phone for over an hour. They escalated the issue and I still had no resolution. I tried the 2020 solution found on your site. I tried rebooting. I tried uninstalling and reinstalling Turbo Tax. I tried rebooting in Selective Startup. I am using the same computer (Dell PC, Windows 10) that I have used for the last 3 years and have never had this issue. Not that it should matter, but I bought TT through Amazon. There has to be a resolution!

[TucsonKate1]

mdeegooden, I'm in the same situation. Spent over an hour on the phone yesterday, no resolution. The TurboTax agent was escalating the issue and supposed to call me back this morning, but has not. The 2020 fix does not work, as you pointed out. TurboTax, please help!

[PV]

The TTStateCleanup_TY20 did work for me.  I did have to uninstall and reinstall.  Thanks to Audra in TT customer service.

[TucsonKate1]

That's encouraging! To be clear, did you use the 2020 State Cleanup tool to uninstall your 2021 state software only, or did you have to uninstall TT altogether and reinstall? When I did a reinstall earlier, it thought it was a different computer (it wasn't) and made me purchase the state software all over again, even though it was included in my original purchase of TT Home and Business. So I'm leery about doing another uninstall/reinstall of the whole program.

[HeatherPLO]

@TucsonKate1

Are you getting a blank screen error?  What is the specific issue?  If it is related to blank screens, please see this Help Article for further assistance.  If that does not resolve your problem, please reach back out here.  

[PV]

First I used the State Cleanup to remove the state programs.  It did not reinstall correctly.  Then I used the Windows' uninstall program, reinstalled it and the state program worked correctly.  Good luck.

[PV]

There was no blank screen.  The state program would not open up and it kept looping when trying to download it.  My problem was resolved.

[TucsonKate1]

No, not a blank screen. When I try to start the state return, a box pops up saying Let's Download and Install Your States (even though it is already installed). It saves your return. Then a box that says Getting Your State ... A few seconds later a box that says Your software is up to date. Click okay, and you are right back to where you started, and the loop continues. Try to start the state return, and you get Let's Download, etc. The state return never opens.

This is the same problem that occurred last year that was addressed with a State Cleanup file - https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-[product ke... , but there is no 2021 version of that, at least not yet.

[TucsonKate1]

I got up the nerve to uninstall and reinstall TT (from my downloads folder), and this time it worked! So it might be worth trying that again.

[TucsonKate1]

Be sure to restart your computer after you uninstall.

[mdeegooden]

I just tried again (3rd time) hoping that it would work based on the updates TT has been pushing out. I uninstalled TT from windows, rebooted my computer, then reinstalled TT. and am still stuck in the state loop.

[mdeegooden]

The link you provided does not answer the issue we are having on this thread. I am stuck in an endless loop when I try to install state (TN). I have tried the solution from last year and it does not work. I have uninstalled and reinstalled TT 4 times now, tried the TT state clean up from 2020, rebooted in safe mode, nothing has worked. I have called customer service twice and had no one able to help. I am running Windows 10 on a Dell pc that have used with TT for the last 3 years with no issues. I bought TT through Amazon. Any ideas? I really don't have time to spend another hour on the phone with no solutions.

[DoninGA]

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@mdeegooden wrote:

The link you provided does not answer the issue we are having on this thread. I am stuck in an endless loop when I try to install state (TN). I have tried the solution from last year and it does not work. I have uninstalled and reinstalled TT 4 times now, tried the TT state clean up from 2020, rebooted in safe mode, nothing has worked. I have called customer service twice and had no one able to help. I am running Windows 10 on a Dell pc that have used with TT for the last 3 years with no issues. I bought TT through Amazon. Any ideas? I really don't have time to spend another hour on the phone with no solutions.

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Why are you trying to download a 2021 Tennessee state program when there are no personal income taxes in Tennessee in 2021 or future tax years?