Technical Issue - Program Freezes

[Kevin_K]

I am using the desktop version to do my 2024 taxes for Fed and Missouri. At the end of the state process the program constantly freezes and displays "Not Responding". It has nothing to do with my Internet connection, I use a high speed direct cable LAN access.

[SharonD007]

Try clearing your cache and deleting your cookies. Review the TurboTax Help article How to clear your cache and How do I delete cookies? for specific instructions for your browser.  Also, reboot your computer.

If you still need help, reply back to us.

[Kevin_K]

I am using the desktop version as I stated. What does that have to do with my browser cookies/cache?? Why didn't you just tell me to turn my computer off and then on again?! What a joke!  So basically there is zero actual technical support for this garbage.

[SteamTrain]

I noticed this issue on my Windows 11, Desktop Premier....as have a number of other folks.

I found that if I just waited a Loooooog time...eventually the page moved on to the next step.

Apparently it happens at the final Review "Summary" step where hitting "Continue" doesn't seem to do anything.

Hit the "Continue"   then go clean out your email for at least 2 minutes...or wash dishes/take out the trash.

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Another person said it also happens when starting the final Filing steps...but I haven't gotten that far and won't for a couple weeks.

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Yep...something strange that the TTX software is doing in the background...apparently.

They really need to work on whatever the hangup is......millions of folks are going to start jumping ship if TTX doesn't fix it.  A bunch are already jumping ship due to other software changes this year that were improperly tested and poorly thought out.

[Austin0618]

I’ve tried both and still nothing is working

[SteamTrain]

@Austin0618 

I can't know why yours is happening.

IF you are on a Windows computer...a Windows update was issued this week.  IF partially-installed, that has been known to block proper operation of TTX.   Check for that Windows update...make sure it's fully installed and you re-boot the computer before trying again.  Re-Boot even if you don't see an OS update and try again after that.

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I haven't experienced that problem since sometime mid-late February...so make sure your TTX software is fully updated too.

[Cbellon]

Delete all old forms that you don'tneed anymore, ie depreciation. I had the same issue, spent hours on the phonecwith TT with no success. When I deleted old forms it worked beautifully. 

[Cbellon]

Delete all old unused forms, ie depreciation. 

[V-tax20]

The issue seems to be related to file size, once the Turbotax file reaches 17-18Mb the freezes start. It runs for a few clicks then freezes, spins the wait wheel and a minute or more later you can continue. Extremely annoying and makes entering info an unbearable pain

[Thesquiddgaf]

I’ve tried everything. Cleared everything from my browsers. Went so far as to uninstall and reinstall. Still stuck on the loop in “File” 

it won’t work on my desk top or my mobile app. 
I’ve tried changing how I’d receive my refund and it’s still looping

[LindaS5247]

If TurboTax is not letting you continue on to e-file, here are a few additional things you can try:

•  Log out of your TurboTax program, close the browser completely and then log back in.
• Temporarily turn off your firewall or anti-virus software that may block the transmission.
• If you are logged in multiple times on different computers, make sure you are only logged in in one place.
• Try using a different browser.
• Make sure you have a stable internet connection.
• Restart your computer in case there are lingering software conflicts.
• Try using an incognito or private window to sign in to bypass any cached issues.
• Make sure you have run all updates if you are using a desktop version of TurboTax. To do this, you can click on "Online" in the black bar across your TurboTax screen and select "Check for Updates".

Also, you may have a temporary server issue.

There are still many updates happening,  Make sure all updates have been run. You can select "Online" in the black bar at the top of your TurboTax screen and the select "Check for Updates." 

Some users have reported that after waiting for a time they were able to move forward. Some reported deleting any old forms, and that seemed to help. You can switch to "Forms Mode" by clicking on Forms in the top right of your TurboTax screen.

Click here for information on Turbo Tax Support.

Please return to Community if you have any additional information or questions and we would be happy to help.

[V-tax20]

The issue is not with proceeding to file, it is that when the file size to to about 17MB, freezes start where I can enter a few letter or numbers then it freezes, then after a minute or 2 or 3, I can type a little more and so on.  I tried all the  firewall, antivirus off and my internet connection is great. The problem is with TurboTax software deliberately or due to poor design slowing down those with more complex tax returns