If TurboTax is not letting you continue on to e-file, here are a few additional things you can try:
- Log out of your TurboTax program, close the browser completely and then log back in.
- Temporarily turn off your firewall or anti-virus software that may block the transmission.
- If you are logged in multiple times on different computers, make sure you are only logged in in one place.
- Try using a different browser.
- Make sure you have a stable internet connection.
- Restart your computer in case there are lingering software conflicts.
- Try using an incognito or private window to sign in to bypass any cached issues.
- Make sure you have run all updates if you are using a desktop version of TurboTax. To do this, you can click on "Online" in the black bar across your TurboTax screen and select "Check for Updates".
Also, you may have a temporary server issue.
There are still many updates happening, Make sure all updates have been run. You can select "Online" in the black bar at the top of your TurboTax screen and the select "Check for Updates."
Some users have reported that after waiting for a time they were able to move forward. Some reported deleting any old forms, and that seemed to help. You can switch to "Forms Mode" by clicking on Forms in the top right of your TurboTax screen.
Click here for information on Turbo Tax Support.
Please return to Community if you have any additional information or questions and we would be happy to help.
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
