Taxes won't efile- says update needed

[jtillou1380]

When I click to transfer my tax return, it says an update is required and to go to the Online menu and check for updates.  When I do that, it says my software is up to date, but it still won't transmit- it continues to say an update is needed. 

[Irene2805]

Your return probably contains a form or schedule that has not yet been finalized.  For current information on forms availability please click on the applicable link below:

• Federal forms availability
• State forms availability

In TurboTax CD/Download, if there are updates available  you will be prompted to download updates when you open the program.  You can also update the program while you have it open by following these steps:

1. Click on the Online link in the black bar at the top of the page.
2. Click on Check for Updates.
3. TurboTax will download and install any updates available.  If there aren't any updates, you will receive the message "Your software is up to date."

[moosema47]

it keeps telling me updates are needed, when I go to online button and press for updates it tells me all updates are current. I can't seem to transmit an efile

[DawnC]

When attempting to e-file a return in the TurboTax for Windows CD/Download software, this message appears:

There is an update available for your version of TurboTax. Before you can file electronically, you’ll need to get this update. To do this, go to the Online menu and select Check for Updates.

However, after updating, the same message continues to reappear, resulting in an endless loop.

Workaround

Some customers have been able to successfully e-file with this workaround:

1. Follow the steps in the article Troubleshoot TurboTax for Windows updating issues.
2. Now try e-filing again. If that didn't work, first uninstall and then reinstall your TurboTax program.
3. Finally, if you're still unable to e-file after following the above steps, you can either sign up to be notified by email when a fix has been released, or you can file a conventional paper return.

@moosema47  -  Please check the updated link, State Loop indicates TurboTax is "up to date" after updating but won't allow you to Install your sta... if the manual updates do not work for you. 

[Tom1234]

I can't believe intuit shipped a broken product. I paid money for this and I have tried all of the fixes on the forums for this issue. It still doesn't work. After 15+ years of using this product there will not be another. The answer from the help line is file by paper or wait for us to get to it. Come on. Last year I had a glitch to they were able to get around.

[Tom1234]

I can't believe intuit shipped a broken product. I paid money for this and I have tried all of the fixes on the forums for this issue. It still doesn't work. After 15+ years of using this product there will not be another. The answer from the help line is file by paper or wait for us to get to it. Come on. Last year I had a glitch too but they were able to get around.

[jhart49]

Tried all the suggestions and they did not work. I found a manual update and that fixed the problem.

[thekat]

got message that software is up to date but still won't transmit

[thekat]

where did you find the manual update and how did you know which one to do

[talktax]

I've had this happen to me many times filing while trying to e-file in 2019 & 2020. I find that the system is being updated either on the federal or state or TurboTax side. What I recommend to do is save your tax file, close out, give it a few hours or day or 2 days and come back and the system will ask you to update and you should be able to e-file thereafter.  Sometimes, it can take up to 2 days (this has happen to me before).  Be patient. I know it's nerve wrecking. 

[TerukoL]

@thekat Which version of TurboTax are you using. I am including the links to manually update two different versions below.

Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

Manually Update TurboTax Business Software

Please check the updated link, State Loop indicates TurboTax is "up to date" after updating but won't allow you to Install your sta... if the manual updates do not work for you. 

[Stephen-CPA]

This is ridiculously too complicated.  It should just work...….

[CassLO]

@Stephen-CPA

If you're having trouble updating your TurboTax 2019 for Windows Individual software using the "Check for Updates" method, you can get the latest federal program update here: Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

Please see the TurboTax FAQ: What if Transmit Returns doesn't work? for assistance with your e-file transmission issues.

If problem continues please contact customer service, start by clicking on Contact Us.  Answering the questions will help to ensure that your call is properly routed.

[Ryan101672]

ok I've tried everything....just stuck in the endless loop.... I tried reloading software, multiple online update attempts (says up to date every time), but still cannot transmit ! Its been 3 days! I also tried the manual update , but dialog box says 2019 Turbo Tax not installed - even though I am running 2019 Turbo Tax Home and Business..... very frustrated!

[Ryan101672]

I was directed to "manually update" because the online updater does not work- now the manual update says Turbo Tax 2019 is not installed- but it is literally installed and in the same picture :( ... please help.