Speak to live agent

How to Access prior year online returns
https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/00/27010

If you can't get the side menus to open up to access the prior year..... You need to start entering some basic Personal Info in 2021 for the side menu to open up. Just continue a little ways into 2021.

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online. So you need to make and keep your own backups.

Or request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript

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@Pu3 wrote:

Speak to live representative

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Answered in your prior post for the same subject here - https://ttlc.intuit.com/community/taxes/discussion/re-how-do-i-speak-to-a-human-representative/01/2765173#M999839

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@Gerry2889 wrote:

Help doing my 2020 taxes online

 

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A 2020 tax return cannot be completed using the TurboTax online editions.  Those editions are only for tax year 2021.

To complete and file a 2020 tax return using TurboTax you would need to purchase, download and install on a personal computer one of the 2020 desktop editions from this website - https://turbotax.intuit.com/personal-taxes/past-years-products/

A 2020 tax return can only be printed and mailed, it cannot be e-filed.

Because you want the fees deducted from your refund.    If you want to have the fees deducted from your federal refund there is an EXTRA 40 Pay with Refund service charge (45 in California) or you can avoid the fee by paying upfront with a credit card.

What is Premium Services?
https://ttlc.intuit.com/community/choosing-a-product/help/what-is-the-premium-services-bundle/00/25541

If you are in California you need to remove the Premium Service first
https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-premium-services/00/26266

In California Desktop program to remove Audit Defense and Premium Services you have to change to pay the 20/25 state efile fee by credit card and not by having it deducted from your federal refund. Or print and mail state for free. Go back through the File tab again and change to pay with a credit card. Then if Audit Defense is still there you can remove it.

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@Cfniemeyer wrote:

how do I sign a return after it was filed?

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If you e-filed your tax return you signed the tax return electronically when you entered the 2021 AGI for e-filing the 2022 tax return.  No physical signature is required on an e-filed tax return.

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@npleyva wrote:

TurboTax not allowing me to enter my SSA input

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To enter Social Security benefits reported on form SSA-1099

Click on Federal Taxes (Personal using Home and Business)
Click on Wages and Income (Personal Income using Home and Business)
Click on I'll choose what I work on (if shown)
Scroll down to Retirement Plans and Social Security
On Social Security (SSA-1099, RRB-1099), click the start or update button

@nancy20  Number for what?

How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

@LinLou1

This is a public web site that can be seen by anyone—including scammers and would-be identity thieves who would love to contact you and pretend to be from TurboTax.  Please remove the personal information you posted here ASAP by returning to your post and clicking the three little blue dots on the upper right to edit your post.

Are you trying to enter a 6 digit PIN ?

If you have a 6 digit PIN issued to you by the IRS you need to enter it in order to e-file.  Go to Federal>Other Tax Situations>Other Return Info>Identity Protection PIN and enter the six-digit PIN.

@Hughmixon1 What does it say in your online account?   Does it show that the 2021 return was "accepted," "rejected," "printed", or "ready to mail?"   If it says anything other than accepted, then it was not filed unless you put it in an envelope yourself and mailed it.  

You can file it by mail now.  E-filing is closed for 2021 returns.   Print it, sign and date it in ink, and mail it in.

If you are getting a refund, there is not a penalty for filing past the deadline.  If you owe taxes, the interest/penalties will be calculated by the IRS based on how much you owe and when they receive your return and payment. The IRS will bill you for this; it will not be calculated by TurboTax.