Search and Help screens BLANK do not display or accept input if I get them displayed

[miklk99]

The Help screens are all blank so program is still NOT usable for me.

Changing scaling did get it to display BUT like the activation screen, the input for text like a search would not type. Also, if I minimize and restore TurboTax, the screen displays but does not accept input.

I have tried all the Blank screen work arounds such as Scaling changes, resolution changes, restarts, clearing cookies, etc..., etc..

I DID Call support just to get it escalated and after screen share and all troubleshooting, they are escalating it and hoping future update fixes it BUT they could not fix it

Probably same causes as Activation Screen and other Pop-Up Screens

https://ttlc.intuit.com/community/taxes/discussion/re-turbotax-premier-stuck-at-activation-window/01...

[MichelleLO]

Please see the troubleshooting steps in the below TurboTax Help Article to see if they might help resolve your issue. If after following the steps provided and your issue has not been resolved, please comment back.

Troubleshoot blank screens, missing buttons, or missing images

[miklk99]

I have tried all of those solutions and steps myself and again with phone support. I will keep searching.

The best result I can get us to change a setting such as scaling or resolution to get a partially working help screen ONCE and then need the entire work around again when invoking next help screen etc...

Windows 11

Samsung 360 Book

All updates and drivers on newest level

Every other program works perfectly

[MichelleLO]

Another potential issue is that your video card driver may not be compatible and may need to be updated. Please see this help article for more information: How do I fix blank screens during activation or in-product purchases in TurboTax Desktop for Windows...

If you continue to have issues with your software, please reach out to Customer Support.

What is the TurboTax phone number?

[miklk99]

Thanks for reply but have also updated video drivers to newest available.

Also, just talked to help support 2 days ago and their suggestion was wait for an update. 

[miklk99 · Accepted solution]

Although Samsung said there was no newer drivers available, I went and installed newest driver from Intel Directly and sure enough, (along with todays TTAX update) the help does work and display properly.

You may want to send people there'' with newer Laptops like the Samsung Galaxy Book-360 like I have. (Experienced users only as Samsung wants you to stay with their drivers and Intel warns about switching to the Intel generic)

Anyway, now working for me assuming I can keep using the generic video driver instead of Manufacturers with no other side effects.