Request a refund link doesn't seem to work?

[DoninGA]

@coskun12   You need to contact TurboTax support for any Billing Issues.  No one on this user community forum can assist with billing.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

[coskun12]

IF I NEED TO CONTACT SUPPORT ANYWAYS, THEN WHY DO YOU HAVE THIS 'REQUEST A REFUND LINK'?

AND YES I CALLED INTUIT CUSTOMER SERVICE AND TALKED TO A REPRESENTATIVE. THEIR RESPONSE WAS THAT I SHOULD FILL THE REQUEST A REFUND LINK ONLINE! IS THAT A JOKE!

THAT JUST DOES NOT MAKE SENSE!

[DoninGA]

@coskun12 The request a refund link is only if you purchased the TurboTax software as a CD or Download from the TurboTax website 

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

If you did not use the TurboTax software installed on a personal computer but used the TurboTax online web-based editions instead then only TurboTax support can assist you with a refund for the online editions.

[coskun12]

FRANKLY THAT STILL DOES NOT MAKE SENSE. HERE ARE SCREENSHOTS FROM YOUR REFUND REQUEST WEBPAGE THAT CLEARLY SHOWS OPTIONS FOR ONLINE TURBOTAX PURCHASE MADE FROM INTUIT:

website: https://ttlc.intuit.com/community/tax-topics/help/how-do-i-request-a-refund-for-my-turbotax-product/...

[angboy]

cocksun12, did you pay for the program on your credit card? Could you dispute the charge through them? I've found that credit card companies are often easier to deal with to get a refund, than maybe the place where you made a charge? I would hope that a credit card company would support a dispute since you've tried to resolve it with the merchant?

[coskun12]

So I called the support and talked with a lady, Erianna, who was kind and understanding. I explained her that I started the process with TurboTax deluxe edition, but then switched to IRS Free edition and filed my return using the free edition. Yet your freaking system still charged me for the Deluxe edition. Erianna first told me that she should be able to issue me a refund for the whole amount, but then she put me on hold to talk to a supervisor. 

Seemingly you guys feed your supervisor dude well because the supervisor denied my request and made sure that I did not get my refund!

Intuit is such a JOKE! This is a fraud! Interested folks can read this piece:

https://www.propublica.org/article/how-to-get-turbotax-refund

I'm opening a dispute through my credit card provider.

[coskun12]

Yes, I just submitted a dispute for Intuit's fraudulent charge on my card. Will see how this goes.

[ASB7]

Mr. Expert - YOU GOT TO BE KIDDING.  THERE IS NO WAY TO BE ABLE TO CONTACT TURBOTAX. I'VE CALLED THREE TIMES.  MY INFORMATION WAS TAKEN AND I WAS TOLD MY CALL WOULD BE TRANSFERRED TO SOMEONE WHO WOULD HELP - NO RESPONSE AFTER 1/2 HOUR, SO I DISCONNECTED.  THERE IS NO E=MAIL TO BE ABLE TO SEND IN MY REQUEST FOR A $90 REFUND.  THE FORM I COMPLETED CANNOT BE SENT IN.  THIS MAY BE THE LAST YEAR I EVER USE TURBOTAX.  I DON'T CARE IF THEY HAVE OVER 2 MILLION USERS.  IF THEY CAN'T EVEN KEEP THE PHONES RUNNING AND LETTING A FORM BE SENT IN, THEN HOW CAN I HAVE CONFIDENCE THAT THEY ARE DOING ANYTHING CORRECTLY.

asb -BERKELEY ca

[DoninGA]

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@ASB7 wrote:

Mr. Expert - YOU GOT TO BE KIDDING.  THERE IS NO WAY TO BE ABLE TO CONTACT TURBOTAX. I'VE CALLED THREE TIMES.  MY INFORMATION WAS TAKEN AND I WAS TOLD MY CALL WOULD BE TRANSFERRED TO SOMEONE WHO WOULD HELP - NO RESPONSE AFTER 1/2 HOUR, SO I DISCONNECTED.  THERE IS NO E=MAIL TO BE ABLE TO SEND IN MY REQUEST FOR A $90 REFUND.  THE FORM I COMPLETED CANNOT BE SENT IN.  THIS MAY BE THE LAST YEAR I EVER USE TURBOTAX.  I DON'T CARE IF THEY HAVE OVER 2 MILLION USERS.  IF THEY CAN'T EVEN KEEP THE PHONES RUNNING AND LETTING A FORM BE SENT IN, THEN HOW CAN I HAVE CONFIDENCE THAT THEY ARE DOING ANYTHING CORRECTLY.

asb -BERKELEY ca

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Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

See this - https://ttlc.intuit.com/community/charges-and-fees/help/our-turbotax-satisfaction-guaranteed-refund-...

[catdon]

I seem to be having the same problem.  Guess they don't like honoring their guarantee of a refund if the program doesn't work.

[DoninGA]

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@catdon wrote:

I seem to be having the same problem.  Guess they don't like honoring their guarantee of a refund if the program doesn't work.

---

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

See this - https://ttlc.intuit.com/community/charges-and-fees/help/our-turbotax-satisfaction-guaranteed-refund-...

[ASB7]

the reply I got from THE EXPERT was the link to the form, which I've tried using three times, all with the same result -IMPOSSIBLE - it doesn't permit you to send.

Looks like we will have to see the lawyer that I saw on a google search and do a class action suit against Intuit.  what a way for them to ruin a brand name.  It is very clear that they have ZERO respect for their customers.   Looks as though they have no one in customer service even though they sure try to impress us how much they care to provide good service.

The phone system is no better, I tried that three times and got nowhere.

[ASB7]

why do we get the same answer to everyone's complaint when we all are complaining that the document that the link brings up cannot be sent!  Looks like their artificial intelligence system is too artificial or maybe it really is artificial, but not intelligent.

[DoninGA]

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@ASB7 wrote:

the reply I got from THE EXPERT was the link to the form, which I've tried using three times, all with the same result -IMPOSSIBLE - it doesn't permit you to send.

Looks like we will have to see the lawyer that I saw on a google search and do a class action suit against Intuit.  what a way for them to ruin a brand name.  It is very clear that they have ZERO respect for their customers.   Looks as though they have no one in customer service even though they sure try to impress us how much they care to provide good service.

The phone system is no better, I tried that three times and got nowhere.

---

If the link in this TurboTax support FAQ does not work for you then contact TurboTax support - https://ttlc.intuit.com/community/tax-topics/help/how-do-i-request-a-refund-for-my-turbotax-product/...

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

[coskun12]

For those who are having the same problem with this company: I filed a complaint against Intuit with Better Business Bureau (BBB) and received their response from the Intiuit's office of the president, which is below,

_______

You logged into TurboTax Online and completed your federal and state tax returns and then entered your credit card information to complete perpetration and moved on to the efile or print screen.  TurboTax requires you to enter credit card information each time you use the software and will not remember your previous entries.  Your then logged off of the TurboTax Online Site and logged into the IRS website and efiled your return from the IRS Free File site.   

 Had you called us before you entered and paid with your credit card or stopped using the TurboTax Online without entering your credit card information this would have been fine.  However your entered your Credit Card information to the non-refundable product and approved the charges.  Therefore the charges are valid. and we will not be refunding.  The IRS Free File Alliance managed by TurboTax software found on the IRS website does not have a place or the ability to enter credit card information.   

You can reach me at (phone#: number removed) Monday through Friday from 8 AM to 5 PM Arizona time or at [email address removed]. If I am unavailable, one of my colleagues will be available to assist you. Thank you again for reaching out.

Respectfully,

Carol

**********************

In summary I am fooled and money is gone:

1- entering your credit card information on TurboTax website means you immediately approve the charges

2- TurboTax Online product is excluded from 60-day money back guarantee, even though request page clearly has Online product as an option. Intuit policies are designed to lock your money in.

You can reach the presidents office through the above phone number (520-nine-zero-one-3280) or this email: [email address removed].

My final response to them is below: 

Any respectable business should be able to refund an unsatisfied customer's money in any case, period! Saying that the online TurboTax product is out of the 60-day money-back guarantee is equivalently nonsense like a cheap shop denying your refund request by telling you that the money-safe is locked and they cant get your money out of it. 

Just entering my card details on your website should not mean that I have approved the payment.

Intuit is well known with their hideous tactics for long time: https://www.propublica.org/article/turbotax-just-tricked-you-into-paying-to-file-your-taxes

Never ever will pay you for my tax preps and will surely delete my Credit Karma account soon!