So I called the support and talked with a lady, Erianna, who was kind and understanding. I explained her that I started the process with TurboTax deluxe edition, but then switched to IRS Free edition and filed my return using the free edition. Yet your freaking system still charged me for the Deluxe edition. Erianna first told me that she should be able to issue me a refund for the whole amount, but then she put me on hold to talk to a supervisor.
Seemingly you guys feed your supervisor dude well because the supervisor denied my request and made sure that I did not get my refund!
Intuit is such a JOKE! This is a fraud! Interested folks can read this piece:
https://www.propublica.org/article/how-to-get-turbotax-refund
I'm opening a dispute through my credit card provider.
