paying for e-file

[laughlinm]

Why must I pay $24 to e-file when I already paid for your software?

[xmasbaby0]

If you used desktop software there is a fee to e-file the state return.  You got the software to prepare the state return but if you want to avoid the state e-file fee, then print, sign, and mail the state instead of efiling it.

[3193380718]

My problem is that when I try to pay for my state tax e-file, I get the following message on my screen, "Hmm... it looks like we’ve hit a slight snag
Please try again or check back in a bit."

I have now reset my password 3 times in the past hour, I can't get signed on to pay the e-file fee. I continue to get the, "Hmm... it looks like we’ve hit a slight snag
Please try again or check back in a bit." message. What else need I do?

[JeanneLO]

@3193380718

It sounds like you are in a reset password loop. Before you run the account recovery tool below, make sure you're logged out completely of all Intuit accounts including the one you're asking this question from. Clear your browser, internet cookies, cache, close the browser and re-open it. You can also try using a different browser.

Here is the link to reset your password: 

https://myturbotax.intuit.com/account-recovery

To clear your cache use this: https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

To delete your cookies use this: https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

If you continue to have an issue contact us to make the payment for your TurboTax fee.

[AA305]

Did you ever get this resolved?  I am having the same issue!

[AA305]

@JeanneLO Will this also be the case if using Turbo Tax software that is downloaded onto my computer (vs. logging into the website)?

[TerukoL]

@Aa30 In addition to clearing your cache and cookies, you want to make sure your operating systems are up-to-date as well.

Please click the following links to learn more:

Using Windows Update to keep your system up-to-date

How to update Mac OS X