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My problem is that when I try to pay for my state tax e-file, I get the following message on my screen, "Hmm... it looks like we’ve hit a slight snag
Please try again or check back in a bit."

I have now reset my password 3 times in the past hour, I can't get signed on to pay the e-file fee. I continue to get the, "Hmm... it looks like we’ve hit a slight snag
Please try again or check back in a bit." message. What else need I do?