JeanneLO
Expert Alumni

Get your taxes done using TurboTax

@3193380718

It sounds like you are in a reset password loop. Before you run the account recovery tool below, make sure you're logged out completely of all Intuit accounts including the one you're asking this question from. Clear your browser, internet cookies, cache, close the browser and re-open it. You can also try using a different browser.

 

Here is the link to reset your password: 

 

https://myturbotax.intuit.com/account-recovery

 

To clear your cache use this: https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

To delete your cookies use this: https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

 

If you continue to have an issue contact us to make the payment for your TurboTax fee.

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