How do I contact a specialist?

[VolvoGirl]

Oh so line 30 should have been only for the 1200 you didn't get.  So they should have just deducted the 600 from your refund.  What was your federal refund on line 35a?  Federal and state come separately.  

Unless the IRS thinks they sent you the 1200 too.  If they thought you didn't qualify for the first one then they wouldn't have sent you the second one either.  So I'm thinking they sent you the first 1200 too.

Maybe it went to an account you don't remember. Or you got a check or a card. It was probably easy to miss the debit card in the mail and think it was junk mail. They have to put a trace on it.

How to put a trace on a missing 1st or 2nd Stimulus payment

https://www.irs.gov/coronavirus/second-eip-faqs

[Nicole5050]

How do I contact a live person specialist?

[LenaH]

To contact an agent, you can contact TurboTax at (800) 446-8848.

@Nicole5050

[Nicole5050]

I can't get them to connect me to a turbo tax specialist when I call customer service number listed

[DaraLO]

@Nicole5050 Have you purchased a TurboTax product for this tax year?  If so, use the number listed on our Contact Us page and take the following steps:

1. Press Option 1 for TurboTax
2. Press Option 1 for U.S.
3. State the reason for your call or say "operator"

These steps should get you connected to one of our telephone representatives.

[BriannaB8]

I am trying to contact a specialist about my 2020 refund. I did not receive my federal refund. I spent $244 on TurboTax to complete my taxes and I did not get my full refund. I will like a refund for the $244. I could’ve done it myself for FREE! 

[MoniqueLO_]

You will need to contact the IRS regarding your 2020 refund. Please see How do I contact the Internal Revenue Service (IRS)? for more information, including the IRS phone number and hours of operation. You may want to try calling right when they open since they have been very busy throughout the day.

Since you have already paid, please feel free to contact Customer Support so they can assist you. If you inquire about a refund for the product, you will want to use the keywords billing issues when you call so you get to the right person.

@BriannaB8

[KIP4God4]

I am trying to wrap up filing my taxes but it is not accepting my my vanilla credit card. Why? Please help asap because I have homework that is due today please hurry.

[Ebony A]

You will need to contact our phone support team regarding any billing discrepancies. We are unable to assist with that in this public forum. Contact details can be found here @KIP4God4.

[Melann2000]

I’ve filed my taxes through you all and I have paid for the expert service. I filed them on February 20. I got a letter from the tax commission Oklahoma tax commission saying that I owe $166 past due on a fine and on the tax toll page, it is saying that my return is still being processed and they will give me a date as soon as it’s available and I file my taxes on February 20 and have not been able to get a hold of a TurboTax agent whatsoever and I paid for an expert service when I filed my taxes 

[HeatherPLO]

If you have TurboTax Live, please review our Help Article on how to connect with an Expert. 

@Melann2000 

[meTops]

TurboTax made an error on my tax return.  I can't get the information on how to talk to a customer service agent.

I've used TurboTax for over 20 years and have never had a problem like this.  I'm very disappointed.

[DoninGA]

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@meTops wrote:

TurboTax made an error on my tax return.  I can't get the information on how to talk to a customer service agent.

I've used TurboTax for over 20 years and have never had a problem like this.  I'm very disappointed.

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See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[xmasbaby0]

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time daily