Live chat available?

[Atkinsjennifer]

I filed with turbo tax and now they can't find information on it 

[xmasbaby0]

 Who cannot find information?   Are you not able to find your online TurboTax account?   Or do you mean the IRS refund site does not show anything? 

For your TT account:

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...

Account Recovery

For the IRS refund site:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/ 

Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund.  Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds.  

Your federal refund amount is on line 35a of your Form 1040

https://www.irs.gov/refunds

@Atkinsjennifer

[bradleytia80]

Was Eondering it said on my TurboTax that eta was today but still nothing is there a problem 

[CandaceNichelle]

I e-filed my 2025 taxes on 3/5.  Keep getting text to review and complete.  Why am I getting this text

[Courtneybarrett1722]

I need help finding my adjustable gross income for 2024. Is a live agent avaliable? 

[xmasbaby0]

Where do I find my AGI?

https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

Your 2024 tax return shows your 2024 Adjusted Gross Income  (AGI)  If you filed a joint return then the AGI is the same for each of you.

Form 1040        line 11

If entering the amount from your 2024 tax return does not work, then try entering “0” instead.  If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

You can get a free transcript of your past return from the IRS:  

https://www.irs.gov/individuals/get-transcript

Note: If you filed late or amended your return, your correct 2024 AGI may not be in the system. 

https://ttlc.intuit.com/questions/1944348-how-do-i-print-and-mail-my-return-in-turbotax-online

Note:  If you mail your federal return, you will also need to mail your state return.  You will not be able to e-file your state return.

@Courtneybarrett1722