Is there any way to access my 2017 return? It no longer shows up on my account and I desperetly need it? I would really like to speak to a representative?

[skeetschmill]

Is there any way to speak to a representative?

[xmasbaby0 · Accepted solution]

TurboTax and the IRS save returns for seven years, and then the return is gone.

  You have to access your own account and/or  print it for yourself using exactly the same account and user ID that you used when you prepared the return.

Start a 2023 return online and enter some personal information  so that the menu on the left opens up and lets you access your past year returns.

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

Account Recovery

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/find-last-year-tax-data-file-...

You can get a free transcript from the IRS or for a fee of $30, an actual copy of your tax return.

https://www.irs.gov/individuals/get-transcript

https://www.irs.gov/pub/irs-pdf/f4506.pdf

SAVE YOUR TAX RETURN !

EVERY year before mid-October you should save a copy of your tax return as a pdf and print a copy of it for your records.  That way you will not be searching online frantically when you need it for a lender, FAFSA forms, your next tax return, etc. 

https://ttlc.intuit.com/questions/1900937-why-should-i-save-a-pdf-copy-of-my-return

https://ttlc.intuit.com/questions/1899779-what-s-the-difference-between-the-tax-data-file-and-the-pd...

https://ttlc.intuit.com/questions/1912466-how-do-i-save-my-return-as-a-pdf-in-the-turbotax-software-... •

NOTE:  TurboTax and the IRS save returns for seven years.  Returns older than seven years are purged.

[Miss MCJ2]

TurboTax and the IRS only keep returns for seven years.   I find it is worth the storage space to keep copies of my old returns forever.  

[skeetschmill]

Thank you so much, I am able to access and download it but I cannot view or print it, it is only in there as a .tax file and I cannot figure out how to convert it to PDF or find a program to open and view it

[DoninGA]

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@skeetschmill wrote:

Thank you so much, I am able to access and download it but I cannot view or print it, it is only in there as a .tax file and I cannot figure out how to convert it to PDF or find a program to open and view it

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When you accessed the online account for the 2017 tax return there were selections for you to Download a PDF of the tax return or the .tax file.  Go back to the online account and download the PDF of the tax return.