Is anyone having trouble after the latest 2022 Turbotax Mac update? Received a Mac error: TurboTax 2022.app cannot be opened because of a problem.

[rberg90]

I'm running  Ventura 13.4.1 (c) as noted above.  The update that I installed was the update offered when I opened TurboTax. I don't have a link for it. I'm using the Home and Business CD version  of TT.

I was able to e-file my federal and state returns after this update was installed.  I'll keep checking the status of my returns to make sure they are actually into the systems and being processed.

It looks like there are multiple problems listed in this thread so multiple updates may be required to fix them all.

[757Tax]

Yes.  Unable to install Home and Business on a Mac running Big Sur.

[hz209k]

I'll add to my previous post that Mac is OS Big Sur v. 11.7.8 , MacBook Air (11-inch, Mid 2013) , which is 32 bit . There is discussion on some forums of end-of-software support for 32 bit macs , but it doesn't seem that Intuit (or Apple) would cut off the support abruptly like that. Hoping the issue is just a bad update release (affecting mostly older macs), and will be fixed soon.

[Crush82]

Same problem here... same version of Big Sur and same version of Mac.   Look forward to hearinng that TT has fixed... 

[757Tax]

Hello all,

To add on to my previous post from yesterday...

I was able to solve the issue and get TurboTax to launch.  I was previously running the latest version of Big Sur.  This morning I upgraded my Mac OS to Monterey (Version 12.6.7), and the program now launches without error.  For additional context, I'm running this on a Mac mini (2018) with an Intel i7.

Good luck to everyone.  This was very stressful...

[FarmHandMO]

Talk about stressful, My MacBook Pro (Retina, 15-inch, Late 2013) Running MacOS Big Sur (11.7.4) will not update to Monterey. Literally worked fine a couple weeks ago to print a tax form which I now have to re-print. Return will not open. Get a massive error log. Now I need to figure out how to access all my past tax information.

**bleep** Apple and **bleep** Intuit. Application opened fine  a few weeks ago, opened and updated today then got error.

[Sparky323]

Why won't they let us open up TurboTax with "prior version", so that at least we could get in then and reprint a tax return.   That is all I am trying to do and it will not let me

[notafanoftt]

This has nothing to do with Apple. Apple publishes release notes when they update an OS version and TurboTax should be on top of that. The code update fails while looking for a library that TurboTax SHOULD know isn't at the path where it's looking (because starting in Big Sur,  Apple puts all the system libraries in a cache that can be accessed  by a linker). The fact that this worked previously tells me some other developer made a change that violates that. There are plenty of support sites that discuss why the update is failing with the error code that it's throwing. The problem is that finding a workaround is not straightforward.

And the mystery is why TurboTax hasn't fixed this given that it worked before (and is likely a small fix). The other mystery is why it (allegedly) works on Ventura, but not Big Sur. One thing is for certain: this will be my last year using TurboTax. I called and asked to have the license code reset so I could install the software on a Windows box. Nope. They wouldn't do it despite not being able to proceed after the FORCED update that crashes. 

[BMNT]

A workaround on MacOS BigSur

Use TimeMachine to restore the good copy of TurboTax 2022 from your backups (i restored my version from mid -April).  Disconnect from the internet before you launch it (so it doesnt trigger the update).   You will get back a working version of TurboTax 2022 on Bigsur

[notafanoftt]

You still can't E-file, which is the step I was at when the update was forced on me. As soon as you try to E-file, you are forced to install the update that crashes.

[ingridg]

Having same problem.  I'm running Mac OS Big Sur 11.7.4.  Have downloaded and reinstalled the app numerous times.  Have shut down and restarted computer.  Nothing works.  How do we contact Intuit for support?

[ingridg]

How do we get this update?

[SteamTrain]

@notafanoftt @Jimborooney  @ingridg  @BMNT   etc

(edited sentence) This is a known issue with the TTX-MAC software, and is being worked on.

There's a sign-up here for notification as to when it's fixed:

TurboTax CD/Download for Mac won't open after updating (intuit.com)

[Jimborooney]

I confirmed this works as well - but instead of a backup, I reinstalled the app from a version I downloaded July 15.  It started fine when I disconnected my Mac from the internet (after bypassing a warning about not updating).  I wish they wouldn't force an update upfront each time.  This confirms to me that the issue is a Turbotax update and not a patch from Apple that caused it to fail.  Fortunately I don't need to efile, which as another user pointed out, is not possible without updating and thus reintroducing the bug.  I will go back to my original ticket and let them know this information in case it helps them narrow it down.  

[sparkhill]

There is known issue on the Mac, but it does not seem like an issue caused by the Mac.  TurboTax worked fine on all supported versions of MacOS until the update a couple weeks ago, when it stopped working on BigSur only—it still works fine on newer MacOS versions.  Old versions of TurboTax work on BigSur, but when patched with an update, they stop working.  This is clearly an Inuit issue.  They could at least offer the last working version as a stopgap solution.