install error sorry system doesn't meet minium requirements

[gleuny1]

2020 home and buisness returns error message after trying to extract. sorry but you system doesnt meet the minimum requirements. memory (2048mb).

i tried on two laptops, both have 2g ram. so that requirnment is meet. one runs win8 the other win10. both same error. this download executable file purchased thru amazon. call turbo tech suport they could not resolwve.

[Cass0317]

Please see the TurboTax FAQ's below that may help resolve this installation error:

• What are the TTD Windows Install Troubleshooting Tips?
• Troubleshooting problems with Windows Installer and the Microsoft .NET Framework

If the issue persists, please see the below link for additional installation options:

I’m having issues installing TurboTax with my CD

[gleuny1]

not resolved, cannot download because this was not a cd and turbo tax download center repeats "woops e hit a snag" everytime i put the key number in. why i turbo tax making downloading software so difficult, you cant file without it

[HeatherPLO]

Please see the Help Article here.  

If the above steps do not resolve the issue, please reach out to us directly at the link here.  This will direct your inquiry to the correct department.  

[mrdotpc]

What help article? I am having the same issue. My system has 6GB of RAM and the installer says the system doesn't meet the system requirements.

[CarissaM]

You may need to clear the cache and delete the cookies on your computer, open a new browser, sign back into your account and try registering again. 

Please click this TurboTax Help link for more information. 

[mrdotpc]

I have links on all the other stuff.

Just not one in the below sentence:

Please see the Help Article here.  

Here is not a link in the above sentence.

But:

If the above steps do not resolve the issue, please reach out to us directly at the link here. 

Here is a link in the above sentence.

[Anonymous]

You can try What are the TTD Windows Install Troubleshooting Tips?

[mrdotpc]

The link provided goes to a page that says:

TurboTax Support has moved

[Cass0317]

@mrdotpc Please see the TurboTax FAQ links below for system requirements and help installing the TurboTax software:

• Minimum system requirements for TurboTax Windows software
• How do I install the TurboTax software for Windows?
• Troubleshoot installation and running TurboTax for Windows

[mrdotpc]

So my computer has 6GB of RAM and turbo tax is detecting that it doesn't met system requirements. It is running windows 8.1 and meets all other system requirements. 

From looking around the internet it seems this maybe a problem for several of your customers. 

Is there a solution other than one that is a general step by step guide that you regurgitate to every problem?

[gleuny1]

the issue is the turbo tax installation package. it should not be rejecting install if insuffient requirenments. ask the tech team to modifiy the package.  If it finds insufficient requirements it should ask you if you wish to continue not prevent you. All machines have the requirements I had no problem using this machine for the last three years with TurboTax went 2gig RAM was required so please have your software technicians fix this before April please

[MichelleLO]

Unfortunately, here in Community, we don't have access to your system.  The Help Articles posted above by Cass0317 will help resolve a majority of installing issues, but, should you need extra assistance, please reach out to Customer Support via the below TurboTax FAQ:

What is the TurboTax phone number?

@mrdotpc

@gleuny1

[Spirko]

I'm getting the same error, but I have 8g Ram.

[MichelleLO]

@Spirko Please follow the steps in the help articles that Cass0317 provided above.