Tax Year Prior to 2020: I would like to talk to someone

[JotikaT2]

It depends.

The bank account information for TurboTax filers is transmitted to the IRS as a part of the tax return. The IRS has the appropriate banking information for all TurboTax filers, which can be used by them to distribute stimulus payments. This is true regardless of whether a customer chose to receive their refund on a debit card, selected refund transfer (refund processing service/SBTPG) or other services.

Any TurboTax customer who selected a refund transfer or a debit card that gets a stimulus payment sent from the IRS to those accounts will receive those stimulus payments without delay or fees.

We know everyone is anxious to get their money. If you are eligible, you can find out when and how the IRS will be sending your stimulus payment to you by visiting the IRS Get My Payment tool. 

The IRS Get My Payment is the ONLY way to get: 

• Your payment status
• Your payment type
• Additional information, like if IRS needs updated bank account information

Stimulus Payments for Refund Transfer and Turbo Visa Debit Cards Customer.

[brian03]

I need to speak with someone directly I have not received my refund

[xmasbaby0]

@brian03

Waiting is frustrating—refunds are taking longer in many cases.  These are not normal times.  It is not possible for TurboTax to speed up the IRS for you.  It seems to be taking longer than usual for them to process returns.  They are short staffed; and they are processing millions of tax returns at the same time that they have been burdened with the task of processing millions of stimulus checks.  The IRS is not taking calls right now.

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 20 of your Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

On the IRS site you are also offered the use of an app called IRS2Go

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...

[Uwilliams1234]

When will my return be here

[Uwilliams1234]

My return

[xmasbaby0]

@Uwilliams1234 Your post is directly below an response in this thread that tells you how to track your refund.  Return to your post and scroll up.

[Uwilliams1234]

When will I get my money

[xmasbaby0]

@Uwilliams1234 Again----scroll up in the thread you keep posting to and READ.

[Ryanharris95]

havent record refund yet

[Ryanharris95]

Haven’t record my taxes yet 

[sboston20]

I already sent in my 2019 tx. But I hot a letter to send them some PAPERWORK. This was in March 2nd. I still haven't gotten it back and the IRS app says the same thing...

[VictoriaD75]

The IRS was closed for return processing for some time to focus on the economic stimulus payments. They have resumed normal operations and are now processing returns. You will have to be patient as the IRS works on getting caught up. Continue to track the progress through the IRS Check my Refund Status link.

[Gary VanHorn]

I need help getting my IRS number from my 2017 tax return that I did through you guys so I can file my 2019 taxes and get my stimulus money

[VolvoGirl]

What do you need from 2017?  You need your 2018 AGI to efile 2019.

You need your 2018 AGI to efile 2019. The AGI is on 2018 1040 line 7. If you filed a Joint return you use the same AGI for each spouse.

How to find the AGI.
https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

[dgjr740]

 I moved from California to OH in 2017. I filed and paid my taxes for OH and for Federal Taxes. California is asking that I retroactively file a 540 state return for 2017. Is there an easy way to do this retroactively given that I've already entered my income and expenses?