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DMarkM1
Expert Alumni

Tax Year Prior to 2020: I would like to talk to someone

Your tax refund was not sent to TurboTax.  TurboTax does not handle your refund at all. Santa Barbara Tax Products Group, is the bank that handles the Refund Processing Service.  You can contact them, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

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Tax Year Prior to 2020: I would like to talk to someone

My state taxes where accepted and it said I was getting back 1,687 my tax return arrived at my bank and only 269.00 was deposited in my account ....

JeanneLO
Intuit Alumni

Tax Year Prior to 2020: I would like to talk to someone

You would need to talk to your state Department of Revenue for your particular state regarding why the refund you received is less than you expected.  You will also receive an explanation letter from your state. 

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Tax Year Prior to 2020: I would like to talk to someone

I would like to know how I can get the intuit turbo debit card

WKins2
Expert Alumni

Tax Year Prior to 2020: I would like to talk to someone

If you are done preparing your return and you are due a refund and would like it on the TurboTax debit card, please click the following link to learn how to apply your refund to it: https://ttlc.intuit.com/community/refunds/help/how-to-get-your-tax-refund-on-a-turbo-prepaid-visa-ca...

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Pcook1525
Returning Member

Tax Year Prior to 2020: I would like to talk to someone

l need to speak to someone about my taxes

Tax Year Prior to 2020: I would like to talk to someone


@Pcook1525 wrote:

l need to speak to someone about my taxes


See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

Tax Year Prior to 2020: I would like to talk to someone

@Pcook1525

 

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time

 

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

 

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Zack12
New Member

Tax Year Prior to 2020: I would like to talk to someone

I filed my taxes with turbo tax an just got a letter from IRS  in mail im up for review.now I have to wait 60 days for my refund I thought turbo tax was accurate what going on here 

Tax Year Prior to 2020: I would like to talk to someone


@Zack12 wrote:

I filed my taxes with turbo tax an just got a letter in mail im up for review.now I have to wait 60 days for my refund I thought turbo tax was accurate what going on here 


There are multiple and various reasons why the IRS would want to review a tax return.  What is the Letter or Notice number your received from the IRS?  Usually located in the upper right corner of the first page and preceded by either a CP or LTR.

Zack12
New Member

Tax Year Prior to 2020: I would like to talk to someone

Ltr 4464c

Yoakem1970
Returning Member

Tax Year Prior to 2020: I would like to talk to someone

I'm just wondering where my refund is

Tax Year Prior to 2020: I would like to talk to someone

Can’t access account

CatinaT1
Expert Alumni

Tax Year Prior to 2020: I would like to talk to someone

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

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Tax Year Prior to 2020: I would like to talk to someone

I’m trying to find out when I’m going to receive my taxes 

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