I was in the loyalty program but it's still saying I have to pay for Deluxe even though they sent an e-mail literally saying Deluxe will be free this year?

briandavidpowers · ‎January 23, 2021

briandavidpowers · ‎January 23, 2021

Even when I go to "pay now' it says I am paying for deluxe even though I should only be paying for state filing. The e-mail said I would not be paying for deluxe.

MichelleLO · ‎January 23, 2021

Please reach out to TurboTax Customer Support for assistance with this issue: What is the TurboTax phone number?

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briandavidpowers · ‎January 23, 2021

They did actually charge for deluxe, I checked my bank account, so now I'm trying to get a refund for what they said would be free.

TiffanyL · ‎January 23, 2021

To submit a refund request online, simply fill out our TurboTax Refund Request Form. For more information on refunds, please see the FAQ provided below:

Our TurboTax Satisfaction Guaranteed refund policy

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I was in the loyalty program but it's still saying I have to pay for Deluxe even though they sent an e-mail literally saying Deluxe will be free this year?