TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Level 1

Question

I need to talk to a representative

Forum|Forum|5 years ago
January 31, 2021
25 replies
31 views

No text available

TurboTax Free Edition Online

Anonymous_

Level 15

Phone support is not provided for the free version of TurboTax.

If you are using a paid version or need product support, use the link below.

What is the TurboTax phone number? (intuit.com)

carole popoff

Level 2

I would like to talk to a resentatuve

DoninGA

Level 15

I need to file an amended return. How do I do this?

@carole popoff wrote:

I need to file an amended return. How do I do this?

An amended return, Form 1040-X, can only be printed and mailed to the IRS if the original tax return was not e-filed. The IRS will take up to 16 weeks or longer to process an amended tax return.

Before starting to amend the tax return, wait for the tax refund to be received or the taxes due to be paid and processed by the IRS.

See this TurboTax support FAQ on amending a tax return originally completed and filed using the 2020 TurboTax editions - https://ttlc.intuit.com/community/amending/help/how-do-i-amend-my-return/01/27439

GaylaHiggins

Level 2

I. was. Wanting. To. Know. what. You. Need. From. Me. If. It. Is. About. My. E-mail. I. Use. Or. have. Several.

SForrestLO

Level 11

@GaylaHiggins

Can you clarify the issue? What do you mean, what we need from you?

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

tommyjo52

Level 2

My Oregon state return was less than what I expected. I called Oregon revenue and they explained that they reduced the return by 1,353, which is the same amount as my 2020 refund. I entered this figure on my 2021 return for state tax refund so I guess I don't understand. I wanted to talk to a tax expert first before I call them back. I also had bought insurance if this is any help. I have my 2020 and 2021 returns in front of me in order to help. It also might be helpful to talk on phone.

AngeliaScott

Level 2

Im trying to put my debit card on file with my texes

CarissaM

Level 15

If you need to speak with a representative, please click here to contact customer support @AngeliaScott.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Bruceandjuliette

Level 2

I've been trying to track my return can't figure it out

Anonymous

@Bruceandjuliette A TurboTax rep will only be able to help you find if your return has been accepted or rejected (and it will show you this when you login to your account.) Once your return has been accepted TurboTax does not receive any more information, and you will have to track your return at the IRS.

This year the "Where is my Refund?" tool seems to be full of issues, but it's really the only source other than calling the IRS (1-800-829-1040).

The IRS cannot typically tell you anything different from what you see on the refund tracker until there is a problem or it has been more than three weeks since your return was accepted.

babydzy62

Level 2

I need to talk to someone to cancel out my 2019 and 18 taxes..

And figure out how can I claim my 2017 from you .

I need to talk to manager representative

[phone number removed]

PattiF

Level 15

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

We're open daily from 5:00 AM to 9:00 PM PT.

To get help, select your product below.

TurboTax Online

TurboTax mobile app

TurboTax CD/Download software

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Mpage85

Level 2

I need a new card I tried to order a card but it's saying wrong number I have my stimulus check deposited in my account

DaveF1006

Level 15

If you no longer have access to your Turbo Visa Debit Card, don’t worry. You can request a replacement card or request a check by either logging in to your Turbo Visa® Debit Card account or calling 888-285-4169 and reporting your card lost/stolen. Your card will be delivered in 8-10 days and your check will be delivered in 14-21 business days. Please note, COVID-19 restrictions may impact these shipping timeframes. You will not be charged for a replacement card or check, standard fees will be waived or refunded to you.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

don412

Level 2

I need to amend the file and mail it myself

JotikaT2

Employee Tax Expert

See the attached links for instructions to help you determine if you need to file an amended return and for steps to help you amend your return.

Do I need to amend?

How to amend my return?

@don412

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

adriennem655

Level 2

I e-filed my taxes, but they were rejected. I was going to mail in but I want to try to e-file again with my 2019 AGI. How can I revise my filing method back to e-file?

Jim Schmidt (tax preparer) [phone number removed]) for Adrienne M Martin

CatinaT1

Level 15

Follow the directions below to switch to the e-filing option.

In TurboTax Online, sign into your account.
Select Tax Home from the left menu.
Scroll down to Your tax returns & documents.
Select 2019, and then select Add a State (you're not actually adding a state, this just gets you into the right area).
Select File in the left menu (expand your browser window if you don't see this, or select the menu icon in the top left corner).
On the Just one more step screen, follow steps 1 and 2 if you haven't already.
Select the Start button to the right of Step 3.
On the Let's get ready to e-file screen, select I want to e-file.
Follow the instructions to e-file your return.

Please click How do I change from mail to e-file in TurboTax Online? to learn more.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Jankobaby

Level 2

Please have a representative call me. Bernard helped me change a incorrect number but we g I t disconnected. I logged back in and the correction d I dent show.

JotikaT2

Employee Tax Expert

Please use the following link to contact us.

Please be aware, hold times may be longer than normal due to the approaching filing deadline.

Contact TurboTax

@Jankobaby

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Dmr4

Level 2

Can anyone help me live chat with A specialist

ToddL99

Level 13

You should file an extension now - it will be very hard to get tax advice by phone today, since the filing & payment deadline is midnight tonight.

When you are ready, please use the following link to contact us - Contact TurboTax.

For instructions on e-filing, see Can IRS extensions be e-filed? and How do I file an IRS extension (Form 4868) in TurboTax Online?

Another option is TurboTax® Live - to Connect With A Live Tax Expert For Tax Advice And A Final Review.