I need to speak with an expert

[colin17]

I need to speak to a real expert

[DawnC]

You can ask your question here or click on Live Tax Advice inside of TurboTax Online.

[carbowl]

Can you help me access an account to retrieve a tax return that was put on extension. I need to complete before next deadline & I have the info to do that.

I purchased the 2024 TT online, which by the way I had more trouble with TT this year than any of the other 4 years. I need help for something I paid $100 for. It should be FREE.

You get the run around on the internet. (I have a license code to verify I paid for TT.)

They want me to pay for an expert in which I don't need. I just need to access Matthew & Annie's tax return that was put on extension to complete & file. I paid to do the tax return.

What's the deal: Why do you get to keep my tax info & not allow me to access when needed.

I called [phone number removed] & every time I give an answer I get "My wires got crossed I can't understand you?"

I have been with TT for 5 years. This is the first year I have had issues doing my taxes & trying to get help after the tax season. This is really poor service.

Please respond with help to access the above tax return. Thank you, Cheryl Rupp, [phone number removed] or email me at [email address removed].

[VolvoGirl]

@carbowl    You have the 16digit License Code?  Then you bought the Desktop program and need to install it on your computer.  Then your returns are only on your computer, not online.  You need a full Windows or Mac computer to install it.    You can move your online return into the Desktop program.  What version did you use the prior years, Online or Desktop?  

How to get started with the Desktop program, install and activate it
https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbo...

If you started a return in the Online version,  How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you can get into your Online account then click on Add a State to let you back into your return.   Oh and if you did buy the Desktop program you can not apply it to the Online version and will have to pay the fees for Online again.  You can get a refund for the Desktop program.  

[xmasbaby0]

If you have a license code then you purchased desktop download software, which you need to download and use from your own hard drive.  When you have desktop software, the tax files are stored only on your own hard drive or any back up device you use like a flash drive.  They are not stored on any online account.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/find-last-year-tax-data-file-...

https://ttlc.intuit.com/turbotax-support/en-us/help-article/data-systems/find-tax-data-file-mac/L4VN...

And....the filter removed the personal information you tried to post in the user forum.  Please do not post your name, email or phone number here on a public website where it can be trolled by scammers and would-be identity thieves who would love to contact you and pretend to be from TurboTax.