Can you help me access an account to retrieve a tax return that was put on extension. I need to complete before next deadline & I have the info to do that.
I purchased the 2024 TT online, which by the way I had more trouble with TT this year than any of the other 4 years. I need help for something I paid $100 for. It should be FREE.
You get the run around on the internet. (I have a license code to verify I paid for TT.)
They want me to pay for an expert in which I don't need. I just need to access Matthew & Annie's tax return that was put on extension to complete & file. I paid to do the tax return.
What's the deal: Why do you get to keep my tax info & not allow me to access when needed.
I called [phone number removed] & every time I give an answer I get "My wires got crossed I can't understand you?"
I have been with TT for 5 years. This is the first year I have had issues doing my taxes & trying to get help after the tax season. This is really poor service.
Please respond with help to access the above tax return. Thank you, Cheryl Rupp, [phone number removed] or email me at [email address removed].
