@carbowl You have the 16digit License Code? Then you bought the Desktop program and need to install it on your computer. Then your returns are only on your computer, not online. You need a full Windows or Mac computer to install it. You can move your online return into the Desktop program. What version did you use the prior years, Online or Desktop?
How to get started with the Desktop program, install and activate it
https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbo...
If you started a return in the Online version, How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...
It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/
If you can get into your Online account then click on Add a State to let you back into your return. Oh and if you did buy the Desktop program you can not apply it to the Online version and will have to pay the fees for Online again. You can get a refund for the Desktop program.
