I keep getting error code 630 every time I try to use my activation code.

[hustle1981]

if a cx is getting error code 630 do these steps and it will fix the issue, 

Step 1: Open File Explorer and go to: c:\users\<your-user-name>

Step 2: Select the View menu and check "Hidden Items" (so that you can see the AppData subdirectory)

Step 3: Go to  C:\Users\<your-user-name>\AppData\Roaming\Intuit\TurboTax

step 4: if you can't find appdata, type run in the search bar, then type %appdata% and it will take you to step 3 of roaming.

Step 4: Rename the TY18 or whatever the last numbers are just put a 20 in front of TY, so rename to TY2022 or the current year. 

Step 5: Open TurboTax again

[kguild01]

Switch to TurboTax Online or Download the Mobile App

[Zingo]

Thank you so much, this worked! TurboTax Technical support was really no help, but they tried!

Love You!!!😍

[AJMANNING]

I have the same problem as everyone else.  Code 630.  I have tried 3 different software copies.  All fail.  I have done all the things that others have - turned off the firewall, called support, etc, etc.  Nothing works.  I have found something though - I am running Microsoft 365 Business premium on this computer.  I was able to load the program on another computer that does NOT have Microsoft 365 anything (still running Office 2003).  I strongly suspect a conflict with Microsoft 365 - but that does NOT help me.  

I like your software, but your support is TERRIBLE!!!!!!!!!  What good is software you cannot activate and run?

A. J. Manning.

[SForrestLO]

Check that you're entering the code exactly as it appears on your CD insert or copy and paste it directly from your Downloads.

If you receive an error code with a message saying, “All available activations for that code have been used,” that means your code has already been used the maximum number of times, and therefore can’t be used to install the software on another computer. TurboTax can be installed on up to five computers using the same license code. 

If you receive either one of these errors, wait a few minutes and re-enter your license code.

Error code 603: All the available activations for that code have been used.

If you’re still having trouble with your code, Contact us.
This FAQ will provide you with the steps to contact an agent. 

[AJMANNING]

What is the point of telling me the same thing time after time.  I just tried another computer in the office and it was fine.  I have re-booted, updated, re-booted, re-installed and nothing works on MY office computer – and that is where my 2021 program and files are and my business program and files.  I am beginning to understand the situation better - it is clearly specific machine related - mine worked last year, but I added Microsoft 365 Business Premium since, but Turbo Tax business worked last month.  All this and just telling me to check my entry and call support (which I have done and is useless) does not make me much happier.  AJManning   

[bzolboo7]

Every year, we bought TT from Costco since they have $20 discount in January... But this year, software has bug and wouldn't let me validate my license code. When I try to reach someone, Intuit asks for additional payment... 

Bought TT 2022 Home & Business on Costco website. Received link with activation code through email within 1 hour. I used the link to download the application, no problem. But when I tried to Activate TT, problem started! "There was an error with validating your license code, please try again. Error code: 630" it reads...

Below are steps I already took... I don't know what to do... 

1. Restarted the laptop and re-entered 16 digit codes. Still got error code 630. 

2. Checked my internet and cleared cookies. Still got error code 630.

3. Deleted the desktop application, re-downloaded the application and re-entered 16 digit codes. Still got error code 630. Deleted the desktop application. 

4. Reached out to Costco online help, returned the TT and got a refund. Went to Costco warehouse. Paid $95.99 and got a physical TT 2022 Home & Business (orange one). BTW, I lost my $20 discount from January...

5. Downloaded the application per instructions and when I try to activate TT. Still received same error code 630

[HeatherPLO]

Please see the Help Article here for additional information.  If you have attempted all other troubleshooting as well as completed an exchange of the software, you will need to call us directly.

@bzolboo7 

[bzolboo7]

@HeatherPLO 

i called the [phone number removed] and [phone number removed] multiple times. Each time, I was on a hold for more than 15 minutes! 
I am not sure what I am supposed to do at this point… It is funny and frustrating problem cause I paid $95.99 already… I am the customer who paid… yet when I try to dial the number, it says I have to pay additional $29.99 to speak with someone…

Please someone at Technical Support email me…  

[AJMANNING]

I have pretty well proven that the problem is machine specific.  I could NOT get the activation code to work on my main machine (Windows 10 – Office 365 Business Preminum – Dell Optiplex 9020).  I have loaded it on 3 other machines (same and different systems and machines) and the activation code works fine.   But not everyone has multiple machines to play with.

AJManning

[CarissaM]

We do not have an option for someone to email you on this one. The hold times can be longer currently, since tax deadline is nearing. We do apologize for the hold times, however it would require giving us a call. @bzolboo7 

[SEvil]

This is maddening.  I have used the same computer to do my taxes (using TT Business and TT Premier) for years.  Just last month, I had no issues using TT Business 2022, and a month later now that I am trying to do my personal taxes I got the dreaded 630 error.  As everyone else has stated, I have spent HOURS with TT "help", which was of no help at all.  On my 3rd attempt to call the help number I was told there was a 5-10 min hold time, but I opted for the call back option.  I received no call back.  I have tried activating the software at multiple houses.  Because both times I did talk to someone with support, they said it was my modem.  Again, this is the same computer, same modem, etc that I just used a month ago for TT Business.  This error has been floating around for at least 3 years, and there are no answers from Intuit about what to do. I have wasted more time trying to get the software installed, then I would have actually been doing my taxes.  At this point, I want a refund, but can't get support to call me back.  This has been an awful experience.

[Zingo]

I think my solution from a few years ago still works.  It looks like TurboTax has not fixed whatever the error is in the C:\Users\<your-user-name>\AppData\Roaming\Intuit\TurboTax subdirectory, so the directory must be renamed (or possibly deleted?) before you try to open TurboTax again.

I was having the same issue with no help from Turbo tax support.  They are clueless and I won't be using them next year.

I did the below and it finally worked. Why Turbo Tax support doesn't know this is beyond

me. 

To recap, here is the solution (on an Windows 10 or Windows 11 system):

Step 1: Open File Explorer and go to: c:\users\<your-user-name>

Step 2: Select the View menu and check "Hidden Items" (so that you can see the AppData subdirectory)

Step 3: Go to  C:\Users\<your-user-name>\AppData\Roaming\Intuit\TurboTax

Step 4: Rename the TY19, or TY20 or TY21 or TY22 directory to TYXX

Step 5: Open TurboTax again

[SEvil]

@Zingo Thank you!  That worked.  It might have messed up my 2022 TT Business install (re-prompting for the license key again), but at least I am unblocked with my personal taxes. I'll chalk that up to Future Scott's problem.  This info is apparently unknown to the TT help line. I was even transferred to 2nd level support engineer and she was surprised that it worked.

Thank you for contributing to what I feared would be a dead thread.

[SForrestLO]

Check that you're entering the code exactly as it appears on your CD insert or copy and paste it directly from your Downloads.

If you receive a error code with a message saying, “All available activations for that code have been used,” that means your code has already been used the maximum number of times, and therefore can’t be used to install the software on another computer. TurboTax can be installed on up to five computers using the same license code. 

If you receive either one of these errors, wait a few minutes and re-enter your license code.

Error code 603: All the available activations for that code has been used.

If you’re still having trouble with your code, Contact us .
This FAQ will provide you with the steps to contact an agent.