How do I send an email to turbotax?

[xmasbaby0]

WHY DO I HAVE TO PAY?  I WANT THE FREE EDITION

The information that you can enter in Free Edition is pretty limited now.  Thanks to the new tax laws that began for 2018 returns, there are no more simple Form 1040EZ or 1040A's.  Everything goes on a Form 1040 that has three extra "schedules" with it, and if you need any of those schedules, you are not able to use the Free Edition.  Using the standard deduction instead of itemizing does NOT mean you will not need any of those schedules.

https://www.irs.gov/forms-pubs/about-form-1040 

If you qualify to use it, there is another full-featured free version of the software:

Try Free File: 

You qualify if your income was $36,000 or less, or $69,000 or less if active duty military, or if you qualify for Earned Income Credit

https://ttlc.intuit.com/questions/1900583-what-is-turbotax-free-file-program

• https://ttlc.intuit.com/questions/2026912-how-do-i-switch-to-turbotax-free-file-program

If you switch to Free File you must create a new account and new user ID.

https://ttlc.intuit.com/questions/4511011-what-happened-to-the-1040a-and-1040ez

Note:  If you do not qualify to use Free File then you will have to upgrade to Deluxe or higher in the paid versions of the software.   

Online Deluxe $60  State software $50

Or—-Use this IRS site for other ways to file for free

https://apps.irs.gov/app/freeFile/

[Lisamsuazo]

I need to see why I'm missing 2 numbers on my bank account info

[Starlene67]

I have filed my taxes with turbo tax and have not received my debit card or stimulus check into my bank account

[dbf1965]

Where is my refund. 

[xmasbaby0]

@dbf1965

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 20 of your Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

On the IRS site you are also offered the use of an app called IRS2Go

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...

[Buttweiner07]

I'm trying to file my taxes tonight and your site servers are down. I need to file tonight so that I can use quickbooks for next year. Please advise

[mesquitebean]

---

@Buttweiner07 wrote:

I'm trying to file my taxes tonight and your site servers are down. I need to file tonight so that I can use quickbooks for next year. Please advise

---

Here are some things to try:

Reboot your entire system this way:  Shut down your computer, router, and modem.  Then wait a minute or so, then restart the modem.  Wait a minute or so, then restart the router.  Wait a minute or so, then restart your computer.

If that was unsuccessful, try a different browser. 

If that was unsuccessful, and if you have both an Ethernet connection and a wi-fi connection available, try the other one that you haven't used.

If problem persists, please phone TurboTax Support during business hours.  Also if it interfered with your Quickbooks offer, tell them about that, too.

Support hours are 5AM-5PM Pacific (8AM-8PM Eastern), Mon-Fri

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Or use this contact form:
https://support.turbotax.intuit.com/contact

[Pressnell1]

I think my daughter was claimed on someone's taxes. How can I find out

[RobertG]

There is no way to obtain that information, other than asking the person you think claimed her.

If you are entitled to claim her, you should do so.  If she is claimed on another person's return, and you e-file, the e-file will be rejected.

Then, you can either e-file without claiming her, or claim her and file on paper.  

The IRS will then contact you to resolve who is entitled to claim her.

@Pressnell1

[luis v]

Dear costumer

my name is luisI did my incometaxes this week but I was not able to enfile it some-sore of error.

i did make a mistake using the wrong w2 from 2018 instead of 2019.

i haven’t file it and I need to correct this and upload the new 2019 W2.

i already paid for the services.

Please give an advise due that I am out of the country  to make a telephone call.

[email address removed]

thanks

[SusanY1]

To be sure you have the correct W-2 click on Wages and Income and then click Edit/Add beside Job (W-2).  Click delete (or trash can) beside the incorrect W-2 and then click Add another W-2 to enter the correct one for 2019.

After you have corrected this issue be sure to click on the Review tab to re-run the review before you refile.  If you still get an error, come back and let us know exactly what the error is and if it has a code so we can assist further.

[moss11]

this is not a reply to any message. i did not know how to post my own message why i used the reply box. this is really horrible with turbo tax with an outdated software leading completely to a wrong tax return. moreover it was supposed to be free for self employed and independent contractors where they charged me with $50.00 .

i really need to correct this wrong return restarting from scratch but impossible. trying to use the clear and start over tool but but the pop up says: you can not clear your return once you pay any turbo tax fees? why? only money counts here too? why can't i start over and correct a wrong return? very disappointed .

can someone help please?

[macuser_22]

---

@moss11 wrote:

why can't i start over and correct a wrong return? very disappointed .

can someone help please?

---

If you have not filed then you can edit any incorrect data but yiu cannot clear the entire return after yiu have paid because of IRS record retention regulations.   Once paid then yiu can print and mail the tax return and  TurboTax has no way to know if you did that.   IRS regulations do not permit deleting a tax return after it *can* b filed.

[moss11]

thanks a lot for the answer but don't you think that this an outdated rule like many others? why can't i simply correct the wrong information for a correct return. faced with a robot software that is completely helpless. noone to call, noone to write to? unbelievable 

[macuser_22]

Why do you think you cannot correct incorrect information?   Just return to the section with the error and edit it.   Until you actually file, anything can be changed and corrected..