How do I change the TurboTax notification email address, which is a different address from the address associated with my Intuit account?

[Cynthiad66]

Follow these steps to update your email address:

1. Sign in to your Intuit account.
2. Select Sign in & security.
3. Select Email address.
4. Enter your new email address, confirm it and select Save.

If you no longer have access to your email address and can't sign in to your TurboTax account, fill out our Account Recovery Request Submission Form.

@xxie

[xxie]

? I said I already did so. All the exact steps were done. But TurboTax still send the tax return status update to the old email address. Could you please carefully read my situation? 
@Cynthiad66 

[Cynthiad66]

It may take up to 10 days for the process to complete.  You should receive an email to your old email address notifying you of the change in email address, then the change will show.

@xxie 

[stadiumarcadia]

Were you ever given a solution to this issue? I am experiencing the same issue.

[xxie]

Nope, they kept repeating same info and not helpful at all

[MarilynG1]

Here's How to Change Your TurboTax Account Info.

In the FILE section, you can give your phone number to get text updates. 

[Schmactor]

The syncing between Intuit accounts and all of the separate Intuit services accounts is a total mess. I've been forced to create new intuit accounts several times for various reasons, like when an employer will only give me access to my tax information through their quickbooks account, forcing me to create my own. But I need to create it with the email my employer uses for me. This had created a whole web of Intuit, Turbo Tax, and Quickbook accounts that were sort of connected but created all kinds of problems trying to log into the right ones and change any information. And don't even get me started about when Mint switched over to Credit Karma. I spent months making sure all my unneeded accounts were completely deleted one by one so I am hopefully just left with the Turbo Tax account I currently use. It seems the email situation has been sorted out but I don't remember exactly when or how I got it to work.

[donald_s]

Same problem here as others have mentioned.  My tax return status email coming directly from intuit.ca is also going to the wrong email address, different from the one registered with Revenue Canada and different from the one in "Personal Information" in the Turbotax Desktop Software I use.

Telephone agents are unable to resolve the issue, as the email address in question does not appear in their system.  It is an address that has not been used for years and I don't even recall when it was associated with Turbotax in the past!  In the event this old address is deleted/purged from the email provider, then what?

This needs to be elevated to technical/system support.  It could become a privacy issue!

[JotikaT2]

It sounds like you are posting on the U.S. Community site but are a resident of Canada.  If so, please see this link for assistance with your account.

@donald_s 

[dlmhkae3551]

My email address is NOT correct...... how do i change it?

[CatinaT1]

Here is a FAQ to help:  How do I get a verification code if the email address is wrong?

[Djabuster1]

Thanks! MY new email is ([email address removed]) replacing ([email address removed]).  Could you please change this?

[name removed]

[CatinaT1]

We can not do that in the community.

Here are two FAQs to help: What if I'm having trouble with my filing verification code? and How do I get a verification code if the email address is wrong?