I need help signing in to my Intuit Account
If you’re having trouble signing in to TurboTax, we’re here to help.
Find the situation below that most closely resembles yours and follow the instructions.
I forgot my password
If you forgot your password, select Forgot password? and try signing in one of these ways:
Get a one-time code sent via text message, email, or phone call.
Use a different mobile number to verify your identity.
Use an ID stored in your digital wallet to verify your identity—available for TurboTax app. Learn more about adding your ID to Apple Wallet or Google Wallet.
Verify a different way by taking photos of your physical Driver’s License or State ID.
If that doesn’t work, follow these steps to submit an account recovery request:
Go to our account recovery website.
Answer the questions.
Use the QR code to take a picture of your identification: driver’s license, state ID, or passport.
Your case will be reviewed within one business day, though usually much quicker. You’ll receive an email from turbotax@intuit.com with the next steps. If we approve your request, you'll receive a link to reset your password.
Only you can make changes to your Intuit Account. For your security, we can’t update your account information on your behalf.
I exceeded the number of sign-in attempts
If you're locked out of your account because you've exceeded the number of sign-in attempts, you can wait 15 minutes and try again.
I lost access to my phone or email address
If you lost access to your phone or email, go to the screen where you enter your password and select Forgot password? Then try signing in one of these ways:
Get a one-time code sent via text message, email, or phone call.
Use a different mobile number to verify your identity.
Use an ID stored in your digital wallet to verify your identity—available for TurboTax app. Learn more about adding your ID to Apple Wallet or Google Wallet.
Verify a different way by taking photos of your physical Driver’s License or State ID.
If that doesn’t work, follow these steps to submit an account recovery request:
Go to our account recovery website.
Answer the questions.
Use the QR code to take a picture of your identification: driver’s license, state ID or passport.
Your case will be reviewed within one business day, though usually much quicker. You’ll receive an email from turbotax@intuit.com with the next steps. If we approve your request, you'll receive a link to reset your password.
Only you can make changes to your Intuit Account. For your security, we can’t update your account information on your behalf.
I didn’t get a text, email, or phone call with my verification code
It can take a couple of minutes for your code to arrive. Here are a few things you can do:
Check your junk mail or spam folder to see if the email went there.
Check all email addresses you might've used to sign up for your account.
Request a new verification code by selecting I didn’t get a text, I didn’t get an email, or I didn’t get a phone call on the sign-in page.
If you lost your phone, check your text messages online at your cell carrier’s website.
My verification code isn't working
If you entered the exact code that was sent to you and it didn’t work, it’s most likely because you’ve received multiple codes. Be sure to enter the most recent code you received.
Try these other tips:
Delete any previous codes we sent to make sure you use the most recent code.
Keep your web browser window open after you enter your code. The code is invalidated once you close the window.
Check your email in a new tab or window so you can keep the verification code window open.
If your code doesn’t work, request another code by selecting I didn’t get an email or I didn’t get a text message.
I reset my password and now I can’t sign in
Try these steps:
Clear any password managers or system settings with stored passwords for our site.
Close and reopen your browser before you sign back in to your account.
If you’re using the app, close and reopen it.
