How do I cancel order

[btj1029]

TY2021 TurboTax Online Self-Employed DIY

Order Number: TTWCC251212914

[mesquitebean]

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@ btj1029 wrote:

TY2021 TurboTax Online Self-Employed DIY

Order Number: TTW###########

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This is mainly a user community forum.  It is a public Internet forum, so don't post any personal info here.   Nothing account-specific can be handle here.   You didn't describe your situation, but we are mostly fellow users and can't do anything about it here anyway.   If you have a billing issue, you need to speak directly to the folks at TurboTax Support.   They don't commonly provide a refund for Online TurboTax  They often say that continuing to pay after the charges are presented indicates acceptance of the terms.  But if you want to plead your best case and see if you can convince them, it can't hurt to try.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[kelvohn1]

I ordered your product twice and canceled on the same day and I am still getting charged for it

[xmasbaby0]

@kelvohn1

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[dwighttorry05]

hello how are you i made big mistake i used my uncles card and it causing family problem s  please help put his money back on his card i need to cancel order TTWC D207336256 MAY 16 2022 MY NAME IS Dwight Torry and it has been rejected by state and fed

[xmasbaby0]

@dwighttorry05 

If you already prepared a tax return and tried to e-file it, you will not be able to get a refund.   You either need to fix the return and re-file it, or print, sign and mail it.    They do not give refunds when you have fully prepared the return and are capable of filing it.    You will have to work out the issue with the uncle and his card on your own.

You received an email that we cannot see that tells you why your tax return was rejected.  

Some rejected returns can be fixed and re-filed.  Some have “un-fixable” reasons for the rejection and have to be mailed instead. What is the rejection code or rejection message? 

 If it was rejected for AGI—-be aware that many 2020 returns took so long for the IRS to process that your 2020 AGI might not be in the IRS system.   Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

[we2scofields]

In my email this morning was an order for Turbotax.  When I printed the receipt I noticed the Turbotax product was for 2021.  I believe the next program should be 2022.  Therefore, I wish to cancel order #QSTCA170058730, for tax year 2021.  

Thank You,

Richard Scofield

[VolvoGirl]

Right 2021.  The 2022 program doesn't come out until mid November.  Online 2022 will open in December.  Ask for a refund.

How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

You can sign up for the Advantage program so you get it as soon as it comes out.  You can pre-order next year’s CD or Download here by signing up for an Advantage Account

https://accounts-tax.intuit.com/turbotaxadvantage/signup

[Robert Harkrider]

We can not use turbotax on my computer

[VolvoGirl]

Are you on the Advantage auto renew plan?

You can sign into your Turbo Tax Advantage account and under Your Product, select to Remove Product.  Once you remove the recurring product order, the Turbo Tax Advantage subscription will be cancelled as well.

How to cancel Turbo Tax Advantage

https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscriptio...

If you miss the cancelation deadline for this year's TurboTax product, simply wait until you receive your CD or download, then submit an online refund request within 60 days of receiving your product.

[enid_lake1906]

ordered wrong product

[enid_lake1906]

ordered wrong year product

TURBOTAX DESKTOP BASIC TAX YEAR 2021 WIN DOWNLOAD

License code:

[removed]

[VolvoGirl]

How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[Rjrmeyer]

I cannot get turbo tax to work at all, please cancel the purchase for $80.00 I made a few minutes ago, or get someone on here to help

[DoninGA]

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@Rjrmeyer wrote:

I cannot get turbo tax to work at all, please cancel the purchase for $80.00 I made a few minutes ago, or get someone on here to help

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You will have to contact TurboTax support and use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax