having trouble entering my social security income information into Turbo Tax

[longstarr]

I can not ENTER my social security income into the Social Security column or try to update the number.  It says 0

No way I can continue my tax return without entering my social security income into the proper box.

Can you help me, please.

[TeresaM]

If this is in your state return, your social security income should be entered in the federal part of the return and then it will carry over into your state return.  Please check in the Federal return, under Wages and Income, then Retirement Plans and Social Security, and make sure the number is correct there, as in the image below.

If this is in your federal return and you are using TurboTax Online, the most likely reason for buttons that don't work or not being able to enter information is that something in the web browser is not displaying the page properly.  The easiest way around this is to simply use a different web browser.  You can select from Google Chrome, Mozilla Firefox, Internet Explorer, Safari, and more.   If you need to install another browser, be sure to go to the trusted home site for the software, for security reasons. Or you can clear the cache and cookies in your current browser.  Click this link for a TurboTax Help Article Clear cache and cookies
 

If you are using the Turbo Mobile App, then try opening Turbo Tax in the browser window on your phone.  It will use the same login information but may display the page better.


 

[SteamTrain]

@longstarr 

Are you using the Desktop software?

IF so, when you go into the SSA-1099 section to fill out the actual form  ....IF...if there is a $0 in any field, then there is a Supporting Details sheet attached to that field from last year.  Double click on the "$0" and the SuppDet sheet should show up

.....you can either make an entry in the worksheet, or delete the SuppDet sheet entirely and regain access to the normal entry line.

[alexjdavid5]

This year my wife started to draw on her Social Security. I am using the desktop version of TurboTax on a Windows 10 laptop, but when I click on the update button on the line for Social Security and Railroad Retirement, I just get a blank screen. I was getting blank screens for some of the other forms of income, but the import from previous years allowed me to go to the Forms, and make my entries there. Since this is the first year for me to need to enter Social Security income, there is no existing form.  I have a feeling that Intuit needs to patch this glitch.

[AmyC]

This should not be a problem, I am sorry you are having an issue and would like to look into your problem. 

You can send us a “diagnostic” file that has your “numbers” but not your personal information.  If you would like to do this, here are the instructions: 

If you are online, go to tax tools>tools > share file with agent > 6 digit number pops up.

If on desktop, go to online >send tax file to agent > number pops.

Reply with # here and @AmyC please

@alexjdavid5

[alexjdavid5]

#966667 this is for  @AmyC 

[AmyC]

@alexjdavid5 The problem did not come over for me. Your return is just fine in my desktop program. Let's do this:

1. Your .data file is fine. You should have a saved copy of your return (.data file) on your computer. When you click to save your return, the .data file is created.
2. Be sure your program is completely updated. Go to Online, then select Check for Updates.
3. If the problem persists, you need technical support. My guess is that you will need to download the program since I believe your program is corrupt. Customer service can help you. Let them know you have a corrupt program and need the download version when you Contact Us. Be at your computer, they may have other knowledge and can come in and check your program with your permission.
4. Once you have a working program, you can select to open the return that you have saved from step 1.

Your program is missing information in the step-by-step section. I see where some information was entered in the forms mode. To enter the Social Security, you will need to use the step-by-step interview process.

1. Go to personal income and scroll down to Retirement Plans and Social Security.
2. Select Social Security and Start. Yours was marked to start rather than update so the program does not know you were ever there.
3. Did you receive benefits? Select Yes
4. Select Social Security box
5. The form appears for you to fill in

You will need to go through the step-by-step process and do the reviews to make sure the program is happy and functioning as intended.

[alexjdavid5]

Spent an hour and a half with a very fine technical person who generated a new download for me, but it still didn't solve the problem.  How can I be the only person who has encoutered this glitch?  I would be willing to provide information to support a trouble ticket so this can be solved with a software patch. 

[SteamTrain]

@alexjdavid5 

Did the Tech folks have you try running TTX in "Compatibility Mode" for Windows 8?

Sometimes running it as-if you were using the prior OS version of Windows will work.

Rt-click on the shortcut Icon

Click on Properties

Click on the Compatibility tab

Check the box for Compatibility Mode, and select Windows 8.

(that's just a guess to try)

____________________

IF that doesn't work, then I suspect you are experiencing an extreme case of the following loooooong post....all resulting from all of the software rewrites that TTX did to the desktop software in the past year (including the SSA section)....and they haven't ID'd that problem yet, and if they have, it will probably require full software rewrites of several sections which won't get done for months, if at all for 2021 taxes:

What is TurboTax 2021 Running Slow on PC? (intuit.com)

__________________________

Or...try installing it on a second computer you might have?

[alexjdavid5]

Steamtrain, you were right about trying compatibility mode with Windows 8.  I never saw that before, but fumbled my way through the various prompts, and it is working!  Thanks so much.

[SteamTrain]

@alexjdavid5 

Wow...that was pretty much a shot in the dark.

Sure hope TTX fixes that problem by next year, but by then the software may not be compatible with W8.

I use W10 too, but only see a slight slowdown when entering the newly-written software sections.....and didn't' need to try W8 compatibility.

[liddelanne01]

I updated all of my income but now cannot enter social security info in the boxed

[DianeW777]

This was a suggestion that was successful if you are using TurboTax CD/Download version.

See if this will help - Save your tax return.  Close the TurboTax program.

Right click on the TurboTax 2021 icon on your computer screen.

Click on Run as Administrator

Start the TurboTax program and continue your tax return.  See if the problem has been resolved.

If you are using TurboTax Online try removing all the cache and cookies.  Close TurboTax before you begin.

• How to clear your cache

@liddelanne01 

[Edited: 03/29/2022 | 9:06a PST]

[DaveTL]

I’m having the same problem  Uninstalled it and rebooted the computer cleared cache, installed new download they sent,  Same problem.  We even started a new return, still didn’ t work.

[DianeW777]

This is a suggestion that has worked for others using TurboTax CD/Download version.

See if this will help - Save your tax return.  

1. Close the TurboTax program.
2. Right click on the TurboTax 2021 icon on your computer screen.
3. Click on Run as Administrator
4. Start the TurboTax program and continue your tax return.  
5. See if the problem has been resolved.