@alexjdavid5 The problem did not come over for me. Your return is just fine in my desktop program. Let's do this:
- Your .data file is fine. You should have a saved copy of your return (.data file) on your computer. When you click to save your return, the .data file is created.
- Be sure your program is completely updated. Go to Online, then select Check for Updates.
- If the problem persists, you need technical support. My guess is that you will need to download the program since I believe your program is corrupt. Customer service can help you. Let them know you have a corrupt program and need the download version when you Contact Us. Be at your computer, they may have other knowledge and can come in and check your program with your permission.
- Once you have a working program, you can select to open the return that you have saved from step 1.
Your program is missing information in the step-by-step section. I see where some information was entered in the forms mode. To enter the Social Security, you will need to use the step-by-step interview process.
- Go to personal income and scroll down to Retirement Plans and Social Security.
- Select Social Security and Start. Yours was marked to start rather than update so the program does not know you were ever there.
- Did you receive benefits? Select Yes
- Select Social Security box
- The form appears for you to fill in
You will need to go through the step-by-step process and do the reviews to make sure the program is happy and functioning as intended.
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